Thank you for your interest in Reefs2go formerly known as Piece of the Reef
- We strive to bring quality saltwater products to the industry at a reasonable price.
- We were first hobbyists, just like you, and then it went out of control and has become a way of life!!
- We understand the serious dedication of being a saltwater enthusiast and the joy your aquarium brings you.
We commit to do everything we can to make this a pleasant experience.
Our customer service support is available Monday- Friday 10am- 5pm EST.
We strive to return emails within a 24 hour period, however there are occasions when this may not happen. Also- there can be issues with email- if you have sent an email and not received a response within 24 hours, kindly resend the email- and allow emails from sales@reefs2go.com. Spam folders can be set to allow emails from designated email addresses and you may need to change the settings so you can receive communication from us.
If LESS than 25% of your order does not meet our health requirements, we will ship the remaining items that do on the scheduled ship date, and refund those that do not. If MORE than 25% of your order does not meet our health requirements, we will hold your order until the next shipping day. You will be notified via email.
Unless stated within the description, the picture(s) of the item(s) for sale are generic pictures of items that we have had at some point. In order to keep costs low we do not take individual pictures of each item for sale. Due to differences in animals the item you receive may not look identical to the picture, however we hand choose each item for health and beauty.
On occasion we receive requests for specific gender preferences of fish. Some fish can be determined rather easily, however we do not guarantee that you will receive the gender request you have made, and are not liable for any discrepancies about the gender of the fish you receive.
We strongly advise including a correct/working phone number with your ebay purchase. This will allow us to include it on the shipping info and you can be contacted by UPS if there is an issue.