Shipping Policy:

• Worldwide shipping.
  
• All items are shipped from Hong Kong via regular airmail.
  
• All orders will be processed within 2 business days from the date of payment or the date of eCheck is cleared. The delivery confirmation will be sent via e-mail when your order is processed.
  
• Please make sure the address on your payment is current.
  We only ship to the address as listed in your paypal account.
  Please be aware of this and make sure to update your address to your current address before you make the payment.
  

International Buyers - Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
  
• Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

Shipping Time:

• It usually takes 5 to 10 business days to arrive the United States, United Kingdom and Australia.
• It usually takes 7 to 14 business days to arrive Canada, countries in Asia and other European countries.
• For France, Italy, Germany, Spain, South Africa and countries in South America,
  it usually takes 3 to 4 weeks to arrive.

Payment:

• We accept PAYPAL ONLY.
• NO other methods of payment is accepted. NO Local Pickups.
  
• Payments are expected within 7 days.
• Unpaid item will be filed without receiving payment.
• For multiple auctions purchases, wait until all of the auctions have ended, then simply pay for the most recent invoice from us.

Return Policy:

• If you received an incorrect, damaged, or defective item, contact us for a replacement on our cost.
• We are happy to help you with an exchange within 14 days of product receipt provided that all original packaging and accessories are in original condition. (Buyer will be responsible for postage)

Feedback Policy:

• We usually leave positive feedbacks once payment is received.
• We guarantee to leave all customers positive feedbacks no later than the next day after positive feedback is received.

Enquiry or Complaints:

• We encourage our customers to contact us in order to resolve any issues regarding the transaction before leave negative feedback on eBay.

Please make sure to contact us before you leave feedback through platinumarrow.info@gmail.com