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1. Why buy from us? What is 100% satisfaction guaranteed? 
Our designers and engineers work in LED and Neon lighting
industry for over 10 years. We are ebay powerseller. We provide unique merchandises and best
service. Each single item is fully tested before sending to buyer. If you are not satisfied
with our product or
service for any reasons, simply send the item back for replacement or refund. Purchase with confidence! For further information, please
refer to our return policy.
2. Is your delivery method reliable?
Yes. Our delivery is always
reliable as we pack every item with protective box and we are sending via Hong
Kong Post which offers fast and trustable service. We will send the parcel via "registered
mail" which need buyers to sign to confirm receipt. If you want to
monitor the status of your parcel, please email us for a
tracking number. Additionally, buyers can buy insurance for added security.
3. How long is the delivery time?
Delivery time usually will be
7-15 working days to most cities of the world. It may
vary depending on your location and workload of your local
post office.
4. How do I pay for this item?
We accept PAYPAL
payment and credit card payment via PAYPAL ONLY. No other
payment method will be accepted.
5. Do I need to pay for
import taxes/duties?
Per our experience, most of our buyers don't have to pay for import
taxes/duties. We do our best to help buyers to avoid this as we mark the package as a
'Gift' and mark it under value. However, there is nothing we can
do to help you to completely avoid paying taxes/duties upon delivery. Please
check with your country customs for further information.
6. Do you offer combined shipping discount?
Combined shipping discount
only available for purchase with 4 or more Buy-it-now items in
one time.
Auction items are NOT qualified for combined shipping discount.
Please contact us for quotation if you want to buy 4 or more
items in one time.
7. What happens if I don't pay within
7 days?
If payment is not received within 7 days upon auction ends, the checkout will expire and the item will be
re-listed, and an unpaid item strike will be filed.
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