General -- What you're looking at
I. Our items are sold "as described." We stand 100% behind what is written in our listings, and we guarantee
all of our items against DOA unless otherwise mentioned in the description.
PLEASE NOTE: If you think an accessory should be with
this item, and it is not pictured or not mentioned, it is NOT INCLUDED!
II. We do not "hide" information about what we sell! We list a very large variety of items, and we do our best
to describe our items as accurately as we can with the experience that we have.
III. Our prices are very seldom an indication of value. We list most of our items with a very low
opening bid. If they sell for that price, you got a great deal! We want you to be able to trust that
what you see is what you get, and we want you to feel confident enough to come back to us when you can't find
what you need anywhere else.
Images
We photograph all of our items individually except when we occasionally list in quantity or sell new items. If the
description does not say otherwise, the images displayed are of the actual item for sale.
Returns
If you receive your item, and it is significantly different than described, please contact us, and we will arrange a full
refund or product exchange. Items returned for any other reason are subject to a 10% restocking fee ($20 minimum).
We must receive the returned item(s) within two weeks (14 days) of original delivery.
Items should be returned in the original packaging whenever possible. If this is not possible, the item should
be packed to meet the carrier's insurable packaging specifications. Typically this requires a sturdy cardboard box with
at least 2" of padding on all 6 sides.
AS IS
Items that are sold "AS IS" are not eligible for refunds or exchanges of any kind. (As long as the item shipped is
the correct item listed, of course.)
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Feedback
We are happy to leave positive feedback as soon as your on-time payment clears, and we appreciate your positive
feedback if your transaction is satisfactory. Remember, we are always willing to work with you on any problems you
may experience, so please contact us before leaving negative feedback. If you are unfamiliar with the feedback
system, please check out eBay's Feedback Policy.
Non-Paying Bidders
Items that are not paid for within one week (7 days) of auction close with no contact or payment arrangement will be
added back into our inventory, and an eBay non-paying-bidder claim will be filed.
Calibration
We list an enormous variety of items and could never fully test the calibration of most of them. We will report
on any indicated calibrations, and, if nothing is indicated, you can assume the item's calibration has expired. Even in
the event that an item's calibration is indicated as current, we do not know the exact history of most of the items
we get, so those calibrations serve only as a guide -- we cannot guarantee them, and we do not generally calibrate
items ourselves.
Batteries
Because of the volatile nature of batteries, specifically used batteries, CIE makes no guarantee on the life of batteries
unless otherwise mentioned in a listing. If we are aware of a battery's condition (by itself or as part of another
item listed), we will pass that information on, but refunds will never be given in the event of battery malfunction
EXCEPT in the instance that we specifically guarantee the battery against DOA in the listing.
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Payment
We accept PayPal, Visa, MasterCard, Money Orders, and Checks as payment (or cash if you pay on-site).
All checks and money orders are subject to a 10 BUSINESS DAY waiting period for clearing. International customers must
pay via PayPal or Money Order in US Dollars.
We DO NOT accept wire transfers or international credit card payments.
Sales Tax
We do charge sales tax on all of our customers in VA unless proper documentation is provided.
Local Pickup
Local pickup is welcome and is actually our preferred method of getting items to customers. Pickup hours are Monday-Friday 10am-4pm
EST. Our physical address is:
CIE International, LLC
3 Cattlemans Lane
Berryville, VA 22611
540-955-5740
United States
Get the map
here. Please note that items not picked up within two weeks of auction close will incur storage fees of $20 per day.
Privacy Policy
Any personal information a customer provides us is used STRICTLY for internal purposes. We will not, under any circumstances, divulge
a customer's personal information to any person or company that is not directly involved in the daily operations of CIE International.
Our detailed Privacy Policy is available here.
Business Hours
Our hours of operation are Monday-Friday 9am-5pm EST. We are closed on weekends and holidays.
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