All authorized merchandise MUST be returned in original packaging, unused and in resellable condition. All return must have a RMA number issued by Gripforce. No refund or exchanges for items over 30 calendar days from the date of receipt. Absolutely NO return or exchange on merchandise that shows signs of having been used, installed, or mounted. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.

All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. All approved refunds will be paid either by a method to be determined by Gripforce.

Warranty / Defect Claims
All warranty claims must be made through Gripforce prior to shipping the product back. The buyer must first contact Gripforce via phone or email to begin the warranty / defective claim process. A RMA number will be issued of the product is defective or in need of further inspection. Upon receipt of the product Gripforce will forward the product to the manufacturer for inspection and testing. If the product is determined to be defective, Gripforce will issue a full refund for the product and all incurred shipping charges. Any labor, installation, transportation and other costs can not and will not be refunded or compensated.