Our no spin Solution: Our exclusive easy inexpensive repair kit. Easy instructions, and no need for a ridiculous expensive service call. Do it all yourself.   PLEASE NOTE: If your washer shuts down after pushing the start button or you notice an "LR" display,                         you need to replace the bottom motor control board along with the motor,which takes                          around an hour to complete.This kit is only for the classic R11 burn on the upper board                          due to a faulty waxmotor. If you are still unclear about the two boards (upper & lower)                          Give us a call we'll happy to explain the differences.   Our Exclusive Neptune "no spin" repair kit for the classic R11 burn on the upper board, includes:   ·  Our up front customer service number, always available on our listings.     Got a question? Call us (909) 574-9812 ext 0    ·   Technical support 24/7. (909) 574-9812 ext 0   ·     New R11 blue (metal) resistor "fire safe" We are the only ones that provide this unique resistor.   ·     New Q6 (600 Volt / 1 Amp triac.    ·      New stronger version waxmotor.    ·      New insulated clip (jumper) wire for bridgeing a badly burned area ( hardly ever needed)   ·      New exclusive Wax motor removal Video link.   ·      New easy step by step tear down photo links.   ·       Free solder wire.   Why buy from us?             100% Money Back Guarantee.       100% Feedback Satisfaction. 100% Ready to help you fix it. 100% Easy Instructions, see below.                                        Wax motor removal video                                                                                                                                                                                                                                          This is what a burnt R11 & Q6 look like on the control boards.                           Always replace Q6, even if it doesn't look damaged, it is.                           Make sure Q6's flat side is facing in the same direction                           as on the printed board.R11's position doesn't matter.   Very easy to do,instructions....                                    Tools needed: phillips screwdriver, or 8mm hand socket (faster)                                 !UNPLUG THE ELECTRICITY FROM THE WALL!   The following photos will help you find your board & wax motor for both the neptune stacker & the single units.   Neptune single units(upper control board location)     Remove all 3 screws from the top as shown.     Grab the control panel on both ends and pull the plastic frame clips out of the holes,make sure green ground wire stays on when putting back, also make sure light clips are secure behind the control board.        Look good at R11 for burns if it looks good,then look at R43 for any burns.    If both resistors are o.k your having a different machine problem.     This kit will not solve your problem. Only replace the wax motor.     If R11 is burned continue.If you find R43 burned look at my trouble     shooting section #4, on what resistor to replace it with.            Mark all 8 wires.                         Unscrew the board for removal.             Remove all the wires and solder in the new components make sure there are no solder wanderings (touching others). Reverse tear down.                                                                                                                                                                                                       Make sure your power plugs go back on right. White,Black & Grey like so.     Neptune single units(wax motor location)     Remove all 4 inner soap screws.     Remove the soap frame.              Remove the 4 door screws.     Remove the door.    Remove the bracket screws upper & lower,also right side.      pull off the front panel.                 Unscrew the left and right lid clamps.     Pull the top up.                  Use something to hold up the lid.                                                                   Here is the wax motor,mark the 2 wires,and remove it. Reverse tear down.   Neptune Stacker units(upper control board location)       Your control board is mounted under the top lid with 2 screws(don't unscrew yet)   Unscrew top front corner screws.    Pull the door frame towards you.     Open the dryer door.                   The control board is mounted under here.     Unscrew the bottom screws that unhook the top lid. Now the 2 screws on top.     Push the top lid up,and support it with something.     Look good at R11 for burns if it looks good,then look at R43 for any burns.    If both resistors are o.k your having a different machine problem.     This kit will not solve your problem. Only replace the wax motor.     If R11 is burned continue.If you find R43 burned look at my trouble     shooting section #4, on what resistor to replace it with.     Mark all 8 wires. Pull the board thru the open dryer door.     Remove the board wires. Remove the 2 screw holdings.     Inspect the back for damage. Solder in the new parts. Becareful solder is done properly,with no solder wanderings(touching others).Reverse tear down.                                                                                                                                                                                                         Make sure your power plugs go back on right. White,Black & Grey like so.     Neptune Stacker units(wax motor location)              Remove the 2 screws holding the center panel & remove.     Unscrew the 1 center screw holding the wax motor frame & remove.                                             Here is your wax motor,mark the 2 wires and remove it. Reverse tear down.     IF YOU FIND R43 BURNED OR DISCOLORED AND NOT R11,YOU MAY NEED TO REPLACE YOUR MACHINE CONTROL BOARD. I RECOMMEND REPLACING THE RESISTOR FIRST,BEFORE SPENDING $100'S ON A NEW BOARD.Look at troubleshooting # 4 below.                          Trouble shooting after installing all three items(R11,Q6 & waxmotor)   Still not spinning?   1) Check that your spring clip is not squeezed to much,expand it more so that the wax motor is sitting firm and tight,otherwise it will not plunge all the way to activate the spin cycle.   2) Did you remember to replace Q6 & place in its proper  position?.Replace it even if it looks good,its not! If you dont,the R11 will burn again,and you will need another R11.   3) Run a complete wash cycle.Running straight to the rinse to check if its going to spin doesnt always work,the board needs to reset itself to the new components.   4) Check R43 if its burned.Your board maybe beyond repair.You can try replacing the resistor with an 18k ohm 1/4 watt carbon film resistor,and see if that works before spending $100's on a new board.   5) last check the motor control board located at the bottom front of the washer mounted against the right side.The board looks almost like the upper board.There is a glass fuse about 1"long it has a filament,you will need a mirror and flash light to check it down there.if its burned your motor control board is no good.(to get to this board,do the tear down like getting to the wax motor,the front panel, U shape needs to come off to expose the bottom side.   Once you get this washer up and running again, your family is going to think your a genius.