Why Shop With Us?

We buy in bulk direct from our brand supplier, that helps keep our cost down as well as yours. We don't use a flat rate shipping charge like some eBay sellers. We use carrier calculated shipping based on weight to help save you money. We guarantee all items are authentic or your money back. If you see something we don't have please just contact us and we will try to find it for you.

Contact

You can email us through the "seller information" box on any item page. We are committed to the satisfaction of our customers and strive to provide the highest level of service and excellence. We love positive feedback and will leave it automatically for everyone that leaves it for us. Please email us with any concerns or issues prior to leaving negative feedback, as we can only correct issues when we are aware of them.

Shipping

Please Use the Shipping Calculator below for carrier calculated rates. Then select from the options below for different carrier methods. On the date of shipment, you should receive an e-mail from us stating your item has been shipped. Your package can then be tracked on-line. If for some reason, you do not receive an e-mail within two to three days after payment has been received and cleared, please feel free to contact us and we will be glad to provided you with the tracking number.

International Shipping: If the buyer chooses not to purchase insurance, the seller is not responsible for lost or damaged shipments.

If you are bidding on another Pens N More auction, and would like to qualify for our combined shipping discount, you must wait until all auctions have ended to check out. Please do not, however, wait more than 15 days to pay for any order, as this will result in your order being canceled and your item being re listed.

FOR SHIPPING RATES PLEASE USE THE SHIPPING CALCULATOR BUTTON RIGHT BELOW!

Insurance

Even though insurance is not required, We would suggest purchasing insurance as if you choose not to purchase insurance, We are NOT responsible for lost or undelivered packages. However, We will provide proof of shipment via confirmation of delivery or signature thru the USPS or UPS web site.

Payment Information

We accept: Pay Pal, Money Orders, & cashiers checks. If sending a money order or a cashiers check, please be sure to write your item number on the check.

If Sending a Check Please Send Payment to:

PENS N MORE
8532 S. OKETO AVE.
BRIDGEVIEW, IL 60455-1730

Return Policy

If you are not fully satisfied with our product, please return it within 14 days after shipment for a full refund. Please note that the shipping charge and insurance are NOT refundable unless otherwise stated.

Feedback

We will provide positive feedback once the buyer confirms receipt of product and leaves us feedback. Negative feedback will be posted to all non-paying or responded e-mails within 10 days of closing bid

Hours of Operation

Office Hours:

Monday - Friday

10:00 AM to 5:00 PM (Central Time)

We always to do our best to answer all e-mails in a timely manner. We answer all e-mails in the order they are received please allow 24 hours for a response. If your are experiencing difficulty with the check out process please call customer service at 1-708-599-3968.