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Here are
some questions that our customers asked before they buy from
us. We think these questions are very important to you as
well.
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1.
Do I need a Signmaking software for driving a vinyl cutter
for cutting my designs?
Yes, you need signmaking software to drive your cutting
machine.
2. Can I use my design software, such as Illustrator, or
Coreldraw for cutting directly?
NO.
Illustrator, or Coreldraw doesn't come with the driver for
cutting machine, so normally, you will need save (or Export)
your design file to AI (adobe illustrator format), and then
import to your signmaking software and cut them out.
3.
I notice you include a signmaking software, SignGO Pro, is
this a trial Verion or limited version?
NO.
The SignGO Pro inlcuded within this package is complete full
version software, with security dongle key, you completely
own it. It worths $399.00 retail price.
Unlike
some of our competitors, they only include trial (30 days)
software with their package. After 30 days, the software will
stop function and you can't use it any more. In order to be
able to use your cutter, you will need spend more money to
purchase the software license (at least $200 and even more).
It seems you paid less right now to purchase a vinyl cutter
with TRIAL software, but sooner it will cost your more.
4.
What are the major advantages of your cutter compare to others?
We believe, when you purchase electrical devices, the most
important things are, the unit is reliable, with good and
accountable service.
Master vinyl cutter is proven reliable vinyl cutter in the
world since 1995.
Our Manufactuer is ISO 2001 certificated manufactuer in China.
Cutting material up to 31.5 inches per second for maximum
productivity.
Maximum cutting pressure is 500g for top performance with
the thicknest material
USB and serial connectivity for fast and easy set up.
Toll free
phone call service.
We have service center both in USA and CANADA.
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5.
I notice one of your competitor offer laser alignment tool
for contour cutting, is laser alignment necessory for contour
cutting?
NO. absolutely not.
Actually this is a false claim and these seller is trying
to confuse customers by laser light and the optical eyes from
some of the advanced cutting machine. It turns out, you pay
high prices for this non-useful function. In fact, traditionally,
most customer using a pen adaptor as alignment tool and get
much better contour cutting job than laser light.
The
truth is, all the vinyl cutters will do the contour cutting
job, as long as you have signmaking software support this
feature. Our package with SignGO Pro software, will have you
done precise contour cutting in just few steps.
Comparing
laser light, ballpen insert tip size is only 0.3-0.5mm, while,
the laser light dot at least 2mm-4mm in size. It's no doublt
that using pen adaptor as alignment tool is much better than
so-called laser liight. Please dont be fooled by laser light
alignment, it's not working as they said.
The vinly
cutter equipped with optical eyes, which will read the registration
markers physical positoin and send these position data back
to the software, so the software will process contour cutting
precisely. It's totally different with the laser light.
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6.
I want to do contour cutting, does Master vinyl cutter will
do the job?
Yes,
By doing contour cutting, you need prepare two things:
A.. printer that you will use it for print your sticker or
logos.
B. the software that will support both print and cutting.
So far, SignGO Pro will be the best value software for support
contour cutting. Our customers in T-shirt business have been
using SignGO Pro for years for their contour cutting project.
With SignGO Pro, you can easily make contour cutting lines
and make multicopies at one time. Alignment of the registration
markers are easy as well. If you are interested in Contour
cutting, please email to us at one@masterwarehouse.com and
we'll be glad to show you how.
7.
Do you offer phone call support?
Yes, we do,
We believe
phone call support will be the fast and easily way to help
you in professional manner.
Email support will also be available to esupport@desaypc.com.
Most of the email will be replied within 4 hours during our
office hours, and might take longer if you send email in evening
or holidays.
(Just
think about some of our competitors support activities, 'let
customer help themself each other, we provide forms', Or only
give your a local phone numebr and no one pick up your calls.
etc. you can image these service will cost your dearly if
you're really in a emergency)
8.
What happens if my cutter need service.?
We have service centers in both USA and CANADA, we keep all
the parts all the time. In most case, we can mail the service
parts to you so you can have fast turn around time. Or you
can send service unit back to our service for professional
service.
If
you have more questions, please dont hesitate call us at our
office hours, (toll free 1-877-893-3729), or email to us at
one@masterwarehouse.com, we'll be glad to answer all your
concerns.
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