2pcs Adjustable Tripod Folding Easel Stand/Banner Stand

Please contact us by sending emails to Amscaler. We have more than one full time staff in our customer service department online to reply emails during working hours. As we handle hundreds of emails per day, we are continually striving to provide you with quicker service. You may receive replies from us in minutes or hours, depending on the availability of the information you request and if the information you provided is complete. At the most, you should hear from us within 24 hours. You will receive a much faster response if you include the eBay item #s or invoice #s of the items in question in your email. Please always quote previous emails back when you reply. If you do not receive a reply from us in more than 24 hours, the possible reasons include:

1. Your (or our) email space is full;
2. Your (or our) email Spam filters or other restrictions blocked the delivery;
3. The email we received had a code that is not readable.

If any of these situations happen, please send your emails via eBay messenger by "Ask seller a question" in the "Meet the seller" section on the upright corner of the eBay item listing. All messages sent through eBay will be stored on eBay's server. You can find them at "My messages" under "My eBay".

• We stand behind every product we sell. If you are not pleased with your purchase, we'll be happy to make an exchange or refund the product price (less our actual S&H fees) within seven (7) days of your purchase. Please email us for a RMA # before you send your order back. For detail return procedures, please check our Return Instruction below.
  
• For any exchange or refund, we need the original receipt or a record of purchase transaction, and the product must be in its original condition, including the packing box, UPC bar code, and all accessories.
  
• Please allow up to 10 business days for return to be processed.
  
• Shipping and handling charges are not refundable.
  

• If you are unsatisfied and desire to return an item, please follow the instructions below:
  • Returns Must Be Coordinated - Contact Amscaler via email for a return authorization number (RMA#). Items returned without an RMA# will be returned to the sender COD.
  • Returns Must Be Re-packaged in Original Shipping Materials - The items must be returned in the original packing material and received in "like new" condition. Using other packing may result in a 15% reduction in the refund.
  • Instruments Must Be Received in New Condition - Instruments showing marks, such as scratches and dents, etc., due to usage will not be acceptable for refund or have at least 20% deducted from the refund.
  • After 7 Days - Returns may be accepted up to 30 days after the "7 Day Return Policy" deadline but will automatically have a 15% re-stocking fee assessed. All other terms and conditions listed above also apply. Returns after 30 days are not permitted..
• If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package(s). Upon receipt of the claim #, we will ship your replacement items.
• If you receive a wrong item, please take a picture of the item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once this item is return-shipped we will immediately ship you the correct item.Please note, any claim after 10 days of receipt will be handled as a warranty issue.