This listing is with manufacturer limited warranty. If the product is defective we will replace it. You are responsible for return shipping charges. We will pay shipping back to you. No money back for software related, phones, Prepaid, SIMs and Installation products. Return for store credit only or pay restocking fee of 25% of cost of item for refund. S&H is non refundable. Send E-mail to RMA@malcomwireless.com for a RMA number |