CUSTOMER SUPPORT

At SilverShake Findings the customer satisfaction comes first, so providing you with the best possible customer care is a priority. Listed below, is an easy to follow breakdown of SilverShake Findings' policies: However, if after reading any of the following information you are still unsure about procedure, please contact csfindings@silvershake.com who will answer you personally within a 24 to 36 hour time period.

If you have any complaints, regarding our policies or other SilverShake Findings related areas, we urge you to contact us before leaving a negative comment in our feedback form. We resolve 100% of all problems, with both parties parting ways happy and satisfied. For AOL, Yahoo and Hotmail users, please make sure that your mail filters are off, or set to accept emails from csfindings@silvershake.com.

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At present, SilverShake Findings accepts payment via PayPal, personal check and money orders.

7-Day Combining Period
Whatever your chosen method of payment, you can combine as many won auction items as you like over a 7-day period into one shipment. A shipping fee of $1.99 will be charged for the first item and an additional $0.25 for each combined item after that. If the combined shipping cost is over $5.99, then only $5.99 is charged.

Please note: It is not possible for us to ship multiple orders in one shipment if they are not paid together in one transaction. SilverShake Findings' combining policy does not allow for auction items from SilverShake,CharmShake or GemShake to be combined into the shipment.

Paypal
Our account with PayPal is paypalfindings@silvershake.com.
Payment through PayPal can only be made through the link provided in the SilverShake 'Auction Order Invoice' mail that we will email to you after your auctions are finished. We are unable to accept payment through the 'Send Money' link on PayPal.

**We only ship to the "Confirmed Address" provided by PayPal.

Personal checks, cashier's checks or money orders - Please include your email address, auction ID and/or an order reference number. (For personal checks, please allow 10 days for clearing prior to shipment.)

Credit Cards – We also accept VISA, Master, Discover, and American Express. Please wait for SilverShake invoice if you would like to use your credit card at our own secure payment gateway.

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Shipping Method

U.S. Customers

Standard $1.99 – A shipping fee of $1.99 will be charged for the first item and an additional $0.25 for each combined item after that. If the combined shipping cost is over $5.99, then only $5.99 is charged.

FedEx Consolidated Shipment from Thailand to U.S. + USPS First Class Mail within U.S. Estimated Delivery Time: 5-14 days

Priority $9.99 – FedEx Consolidated Shipment from Thailand to U.S. + USPS Priority Mail within U.S. Estimated Delivery Time: 4-7 days

Express $25.99 – FedEx Global Express directly from Thailand
Estimated Delivery Time: 2-5 days

NON - U.S. Customers

Standard $1.99 – A shipping fee of $1.99 will be charged for the first item, and an additional $0.25 for each combined item after that. If the combined shipping cost is over $5.99, then only $5.99 is charged.

International Registered Mail directly from Thailand. Estimated Delivery Time: 7-10 days for European & Asian destinations and approx. 3 weeks for some destinations.

Express $25.99 – FedEx Global Express or EMS directly from Thailand
Estimated Delivery Time: 2-5 days

Please be aware that any delays incurred from customs or in transit are not the responsibility of SilverShake Findings.

Insurance Policy
Insurance is mandatory at $1.30 per order up to $50 spent. This insurance fee will increase in increments of $1.30 per every subsequent $50 i.e. $75 spent = $2.60 Insurance. $125 spent = $3.90 Insurance etc.

Taxes

Import Tax & Duties – SilverShake Findings takes full responsibility for U.S. import tax & duties. For non-US destinations, import tax or duties in your country may apply. Please contact your local tax office for information.

TX Sales Tax - All orders shipped within the state of Texas are subject to an 8.25% sales tax.

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If you are not fully satisfied with our product, please return it within 30 days for a full refund. Please note that the shipping charge and insurance are not refundable and that a 15% restocking fee may be charged in case of excessive returns on a single transaction.

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