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The digital pictures we display have the most accurate colors possible, but we cannot be responsible for individual monitor settings. If you have any questions regarding the colors in this item please contact is prior to bidding.
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Our Products
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Every one of our handmade rugs is truly a work of art ~ designed and crafted to satisfy both the aesthetic and practical demands of the most discriminating individuals. It is, quite simply, the finest made. Because of the extraordinary quality, we're confident you'll be totally satisfied with your investment, not only today, but for many years to come. Now, enjoy the beauty of your new rug, secure in the knowledge that your investment is guaranteed.
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 Art Deco |
Gabbeh |
Karajeh |
Kilim |
Mashad |
Quom |
Senneh |
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| Bakhtiari |
Hamadan |
Kazak |
Lilihan |
Nahavand |
Sarab |
Shiraz |
| Bidjar |
Heriz |
Kashan |
Malayer |
Nain |
Saraband |
Tabriz |
| Baluchi |
Isfahan |
Kerman |
Mahal |
Qashghai |
Sarouk |
Veece |
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Guarantee
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RugnRoll stands behind every rug we sell. If you are not completely satisfied with your purchase, you may send the rug back within 3 business days of receipt. We will be happy to refund your full purchase price less shipping and handling. You will first have to contact us to get the return address and reason for returning the rug. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. We do not accept rugs that have been damaged or soiled. No refunds after 3 business days.
PLEASE READ THIS BEFORE RETURNING A RUG PLEASE EMAIL US WITH A BRIEF DESCRIPTION OF THE PROBLEM. IN CERTAIN CASES YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER BEFORE YOU SEND THE RUG BACK. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE. RUGS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AT THE WAREHOUSE AND SENT BACK TO THE SENDER.
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Payment
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RugnRoll gladly accepts VISA, Master Card, Discover, and American Express credit cards thru PayPal.com. We also accept Money Orders, Personal Checks as well as Cashiers Checks.
Checkout: We will send you an "Invitation to Checkout" within 1 hours of the auction close. If you do not receive an invitation to checkout within 3 hours of auction close, please contact us. Even if you are using Paypal, you still must go through our secure Checkout system. For shipments to New York addresses, we are required to collect 8.625% Sales Tax.
Terms: All sales are final. Winning bidder assumes all risk of liability with respect to the purchase of the product, buyer responsible for shipping charges.
Serious Bidders only Payment is expected within 5 days of auction close. Unpaid auction wins will be forfeited within 14 days and you will receive NEGATIVE FEEDBACK.
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Shipping
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RugnRoll ships items within the United States via UPS only. Sorry, but we cannot send products to a PO Box or to PR, or military destinations. Potential buyers from Hawaii, Alaska and International bidders please email us for rates before placing your bids. Orders to Hawaii and Alaska must ship UPS Overnight or UPS 2 Day Air. Our shipping process is very automated so we can ship your orders quickly. For these reasons, we must always ship UPS on our account and we do not offer customer pick-up of orders.
We ship your purchase within two to three business days after you have checked-out. Standard shipping via UPS Ground delivery typically takes between 5 to 7 business days to arrive. We will send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site. Please note that we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.
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FAQ's
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Q. How do I pay for an item I have purchased from RugnRoll?
A. Upon the close of an auction you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact RugnRoll to arrange payment. We will automatically send you an e-mail within one hour of auction close. Our message will contain a link to our simple and secure checkout process where you will be able to quickly and conveniently pay for your purchase..
Q. How long do I have to pay for an item?
A. You will have five days from the close of the auction to pay for your item. You can expect your "Invitation to Checkout" e-mail within one hour of the auction close. So please check your e-mail as soon as you can after the auction close.
Q. What credit cards does RugnRoll accept?
A. We accept Visa, MasterCard, Discover Card, and American Express thru PayPal.com
Q. Can I pick the rug up in person?
A. Sorry, but at this time we are unable to accommodate personal pick ups. We have multiple processing facilities and items may be stored at a different location. Unfortunately, this means we must ship the item to you.
Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in New York. Currently, we collect 8.625% of the final auction price.
Q. How long will it take for my item to reach me?
A. We ship your purchase within two to three business days after you have checked-out and paid. Standard shipping is UPS Ground delivery, which typically takes between 5 to 7 days to arrive. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.
Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact us.
Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to P.O. Boxes at this time.
Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Sorry, we are unable to ship to APO or FPO addresses at this time.
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