We do not take requests for refunds. We do our best to accurately describe all items, so please take the time to fully review our photos and descriptions before making a purchase. If you are unsure of a product's functionality or compatibility, please contact us with your questions prior to bidding, we will be glad to answer all inquiries.

Shipping and handling charges are non refundable. The only exception is when we ship the incorrect item, and we will credit the customer for return shipping charges. The customer is responsible for return shipping costs for defective replacements.

At XL Team, we fully understand that defects will arise from time to time. Our returns terms are as follows:

• Returns and exchanges are not offered on import items.
• Returns and exchanges are not offered on games. All games sold are brand new and sealed.
• If you receive a different item than what was purchased, please contact us immediately.
• Some of our products carry a manufacturer's warranty. If a defect arises, please contact the manufacturer directly for warranty service.
• For defective product received that do not carry a manufacturer's warranty, please contact us within 5 days to obtain an RMA number.
• After the 5 day period has passed, we will not grant any defective return requests.
• Once approved, the buyer is responsible for return shipping charges. The package must be insured for the final sales price. Returned merchandise must include the vendor packaging and all contents, and must be be in the same condition as when it was received.
• We are not responsible for lost or damaged returns if insurance is not purchased.
• Upon receipt, we will test the item for functionality and inspect it for physical damage and/or abuse.
• A product of the same functionality will be provided once the return has passed our inspection.
• If the return does not meet any of the above conditions, the product will be returned to the buyer at the buyer's cost.

By bidding on our auctions, we acknowledge that you have read and fully agree to all terms stated within the listing.

• Your bid is a binding contract. We are responsible in providing you with the product, and you are responsible for timely payment of the purchase. Payment must be received within 7 days of the purchase.
• All sales are final, please refer to the returns section regarding defective items.
• The winning bid and shipping handling charges are not negotiable. Please do not bid if you do not agree with or are unsure about any part of the listing.
• We do our best to ensure that all products listed are in stock. On the rare occasional where the product is not available due to certain conditions, a full refund will be provided.

Privacy Protection
Protecting your privacy is a top priority with XL Team. We strive to keep your personal information confidential. We collect and use your personal information to give you superior customer service and to keep you up to date on the latest service, special offers, and other information we think you'd like to hear about if you have subscribed to our newsletter.

When We Disclose Personal Information
XL Team works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only.

At times we may be required by law or legal process to disclose your personal information.

How we protect your personal information
XL Team safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Our Auctiva Checkout uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make payment for our auctions, you must use an SSL-enabled browser. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

If you have any questions regarding our products and services, please do not hesitate to contact us using the "Contact Seller" link near the upper right hand corner of this listing. We believe that communication is key to a hassle free transaction, and encourage our customers to contact us before and after their purchase if they encounter any problems or should questions arise.

All emails we receive through eBay are answered within 1-2 business days, excluding weekends and holidays. If you have not received a reply, please check your junk/bulk mailbox, or in your "My Messages" section in your eBay account. If you still do not see a reply from us, please resend the original message, as we always work diligently to answer all emails.