given only if grossly misrepresented. no refunds given on manufacturing flaws such as glaze pops, straw marks or other small problems not called. all items are used unless stated otherwise and normal wear must be considered will make every effort to call anything seen. no refund on return shipping. no returns for any reason for items listed AS IS. i pack very well check my feedback i want you to be happy with item if there is a problem please let me know so we can work it out. thanks you MARTS | 
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