RAM-Memory, an Axio Enterprises company, continuously strives for the
very best in overall service and quality. Our customers deserve and expect
nothing less than the finest product at the lowest available price, and we meet this
challenge every day by maintaining an unparalleled level of transparency and integrity.
Once an Axio customer, always an Axio customer. Throughout all aspects of company
operations, we pledge 100% consistency and fairness. Guaranteed.
All HARD DRIVES are covered by RAM-Memory's 1 Year Limited Warranty. NEW Hard
Drives are also covered by a 1+ Year Manufacturer's Warranty (redeemable through product
serial number). RAM-Memory Hard Drives are guaranteed to be free from manufacturer
defect within 1 Year of the date of purchase or your item will be promptly
replaced.
We offer a comprehensive 7 day exchange policy for all HARD DRIVES in our store (to
view our return policy in its entirety, please see the Policies page at the link
provided below). Our return policy is based on the notion that every RMA will be placed
into one of three categories: “seller fault,” “buyer fault,” or “fault undetermined.”
It’s very simple. If we made an error, you’ll be able to exchange the product at our
expense—you’re not responsible for the cost of return shipping. If the cause of the
return is "buyer fault," the product is returned or exchanged at your expense. And if
there isn’t enough information to determine fault, we’ll share shipping expenses for the
exchange. A restocking + shipping fee is only necessary when the RMA falls into the
“buyer fault” category, and the customer may waive mandatory exchange requirements at
any time by returning under "buyer fault." On our Policy page, we provide a fair and
detailed explanation for how fault is determined and how policy is implemented:
General Return and
Exchange Policy
Your bid is your acknowledgement of our full return policy, as displayed at the link
above. Thank you, in advance, for respecting this policy and helping to keep ebay fair
and consistent for buyers and sellers.
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