About Us
Neptune Enterprises Inc. is manufacturer-based company located in Chino, Los Angeles. company was founded in the year 2001,during the past years, Neptune Enterprises Inc. experienced its fast grow of business in the USA, all of this due to our advantage of international business and our talent stuff of all departments. most of our products are sourcing abroad, each month, our oversea stuff will explore and invite the local country's new items to US national customers. we get the best price and all our items shall under our supervise locally before every shipment. You will be more exciting by our value items and our lowest price. our international communication will make sure the shipment is correct and timely.
Thanks to all faithful ebayers. Your satisfaction is our first commission!

Satisfaction Promise
Neptune Enterprises Inc, offers an satisfaction promise for our entire line of merchandise. If you find the item is not the correct and bad workmanship, contact us immediately for to get a exchange or a refund within 30 days of the date of your purchase. Shipping and handling charges are not refundable. If the item is damaged during shipping or lost by other reason, please see below Returns & Exchanges.

Payment
We accepts PayPal, Visa, MasterCard, Discover, American Express and Money Order, Cashier Check.

• Pay Now: Click the 'Pay Now' button on the top of the ad to immediately proceed with the checkout and payment process. Select 'Pay Now' ONLY after winning an item in auction or completing a Buy It Now purchase.



• Pay Later: If you do not wish to Pay Now or wish to combine multiple auctions for shipping, eBay will send you an e-mail to your eBay-registered e-mail address within 1 hour of auction close. The message will contain a link to a secure checkout system, where you will be able to quickly and conveniently pay for your purchase. If you have problems, please contact us at usaneptune@hotmail.com with your eBay auction number and email address associated with this winning bid.

Shipping Terms
We offer shipping to all 48 contiguous United States via Fedex  for 2 to 6 business days.

• Payment must be received within one week of the auction close. We reserve the right to cancel the transaction and relist the item if payment has not been received within this time frame.
• Shipment will be processed in 1 day after confirm your payment
• Please allow backorders with items temporary out of stock which will be shown on the description it will be fulfilled in 10 to 15 days. 
• Ship to Alaska, Hawaii, Puerto Rico, please allow more days of delivery via USPS Parcel post and will cost  extra $15.0 for shipping.
• Ship to Canada, please also allow more days of delivery  via via USPS Parcel post, will cost extra shipping by notification via email.
• No PO Boxes, APO/FPO addresses.
• Buyers can send one combined payment for all items purchased from me within 7 days. System will subtract $2.0 for an amount from each additional item when you checkout.

Sales Tax
An 8.0% sales tax is applied to all orders shipped to California.
Sales tax is calculated only on the extended price, excluding shipping and other charges.

Buyer Feedback
We thanks every ebayers' positive feedback and we will leave feedback to you for orders which have completed and have left positive feedback to us. Please contact us before leaving any negative feedback, we would like the opportunity to correct any problems.

Help and Contact Us
Please feel free to contact usaneptune@hotmail.com 24 hours to get help and information. Customer service hours are Monday to Friday from 9:00 am to 5:00 pm. Phone: 909-606-3377

Return Terms
All sales come with a 30-day warranty. If the item you have ordered is defective, contact us within the warranty period and we will replace the defective item for you with an item of equal functionality. In the event that a suitable replacement is not available, a refund (including shipping) will be issued via Paypal.

• For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
• Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
• Short-shipments, and Deviations products must be reported BY EMAIL within 5 days from delivered date.
• Buyer is responsible for all return shipping charges.
• A refund may be issued if replacement is not available.
• Returns may be subject to a 15% restocking fee.

Return Procedures
Please send an email to usaneptune@hotmail.com to obtain a Return Authorization Number. Merchandise should be carefully packed to keep away from any losses or damages in transit. Merchandise must be sent back displaying the appropriate Return number. Returned packages not displaying return number or displaying an invalid number will not be accepted.