We accept the following forms of payment:
- PayPal
- Money Orders
- Cashier Checks
- Major Credit Cards*
*All of our pricing is in U.S. dollars. If you need to convert currency, please click here.
*We accept Major Credit Cards by phone or email. Major Credit Cards are Visa, Master Card, Discover Card, and American Express. The Credit Card will be securely processed through USA ePay. We will only ship to Credit Card billing address. Call (843)296-5470.
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All of our items are shipped within 24-48 hours *average. Our shipping is a flat rate, no extra charge for additional items (based on purchased eBay items shipped together).
- Domestic shipping is ONLY $5.00 via U.S.P.S. Priority Mail with an average delivery time of 2-3 days or DHL with a 3-7 day average. Insurance is Optional for a charge of $3.00. Insurance is only for domestic shipping. Domestic shipping includes the Continental United States, Hawaii, Alaska and Puerto Rico.
- Canada is $10.00 via U.S.P.S. Global Priority, DHL, or Air Mail. On occasion we will use U.P.S. or FedEx. The shipping time is 5-7 days *average, this is by no means guaranteed. On occasion we see delays due to the country of destinations carrier services and customs. In the rare case there is a delay, please check with your local post office and/or customs office and contact us via email.
- International is $12.50 via U.S.P.S. Global Priority, DHL, or Air Mail. On occasion we will use U.P.S. or FedEx as an alternate carrier. The shipping time is 5-10 days *average, this is not by no means guaranteed. On occasion we see delays due to the country of destinations carrier service and customs. In the rare case there is a delay, please check with your local post office and/or customs office.
- Our shipping is a flat rate, no extra charge for additional items and insurance is optional on domestic packages.
 OR 
TRACK YOUR PRIORITY MAIL HERE
U.S.P.S. Will update your tracking # when it arrives in your local post.
Awaiting receipt of parcel notice is common early in the shipping process.
TRACK YOUR DHL HERE
***Please be advised that other sellers charge excessive rates for Shipping (First Class Mail) & "Handling", have hidden "required" insurance charges and charge for additional items.
*Average- based on business hours of carriers and ZeroPong. In addition, delivery can be effected by holidays, weekends, weather, and uncontrollable factors. The stated times are for the most part accurate, and there are factors that effect delivery time that are out of our control once the carrier takes possession of the item/items.
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| ABOUT US: |
| ZeroPong International Trading Group is the only authorized importer/distributor for R.I.T.C. 729 (Friendship), Gambler & LKT in North America. We are also a retailer and have a large network of authorized dealers throughout the US, Canada & Worldwide. ZeroPong also works directly with 729, Gambler, and LKT in the development of new products for the North American and European markets. We strive to provide excellent products and service at a reasonable price. ZeroPong has submitted all the of the 729 & LKT line to the U.S.A.T.T. for approval. Any product, regardless of brand, must be submitted to the U.S.A.T.T. on an annual basis if it is to be used in a U.S.A.T.T. sanctioned event. In addition, 729 maintains the approvals of the I.T.T.F., C.T.T.A., and the J.T.T.A..
(CAUTION! Purchasing Chinese products from overseas is a risky business. The Black Market for counterfeit goods in China, especially Hong Kong and Shanghai, is a huge problem. In fact, there are also several U.S. and Canadian retailers that are selling Black or Gray Market product. You can be assured that you are getting the authentic goods factory fresh from ZeroPong.)
The ZeroPong Pro Staff is very knowledgeable on table tennis, including the rules, the regulations, the products, and the industry in general. We literally make up hundreds of custom bats on a regular basis, with a finish second to none. Be assured that we provide a product and customer service that is second to none. Please feel free to email me with any questions at john@zeropong.com.
John (ZeroPong I.T.G)
   
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| F.A.Q.'s |
Question: "Does the paddle come with the rubbers attached?"
Answer: Yes, the paddle will come assembled and ready to play.
Question: "Why did I receive a different colored paddle case from the one pictured?"
Answer: The paddle cases are the pictured style (Full, Double, Head). Some of the paddles are prepackaged from the factory and the cases provided have different color combinations than the ones pictured. If you would like a specific color combination, please add a note with the payment and we will try to accommodate your request. There is no guarantee that we can make the change, but we we do our best.
Question: "Do you combine shipping if I buy several items?"
Answer: Yes, the shipping is a flat rate. If you purchase multiple items, there is NO additional charges for shipping. This is based on items shipped together.
Question: "What is the best paddle you have?"
Answer: There is NO magic paddle. The best paddle is one that fits your needs and playing style. Feel free to email me with some info on your style and what you need in a paddle. We will do our best to get you into a bat that fits your game and will allow you to progress.
Question: " Is there really a picture of a monkey on the Monkey King?"
Answer: No, the Monkey King picture has a paper sheet on the rubber. All of our paddles are assembled with a red side and black side. Any pictures depicting colors other than red or black is only due to camera lighting.
Question: "What are the star ratings on the balls?"
Answer: The star ratings are based on the consistency, roundness, and density of a ball. The 3 stars are of the highest standards, and the other ratings follow. Our balls are actually all out of the same factory. The only difference being variations in one of the above mentioned criteria. If there is any deficiency in the above standards the ball is rated accordingly. The one star balls are great for recreational play, two star are a step up and the three star are tournament quality. These balls have the exact specifications as the D.H.S. 3 star balls that were used in the Olympic games. The 729 balls all play great and are some of the best available. The Gambler Table Tennis balls are labeled Platinum (3 Star), Gold (2 Star), and Silver (1 Star). The Gambler Balls are a harder ball like the Nittaku or Double Fish Balls.
If you have any other questions please feel free to email me at john@zeropong.com.
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| CONTACT US: |
Email:
John (eBay)- john@zeropong.com
Tom (Pro Shop)- tom@zeropong.com
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