FAQs

Will you add a Buy It Now for this item? We do not end our auctions early by adding a Buy It Now. We hope you'll consider bidding in the auction instead. Remember that if you enter your desired Buy It Now price as your maximum bid, you might still win the item for less than that. Are all pieces, parts, components, and/or accessories included? We list each item as accurately as possible, but because we are not experts on the items we list, we often have no way to know what pieces, parts, accessories, etc. "should" be included. Therefore, if an accessory or any other item is not pictured and/or specifically described in the listing then it is probably not included with this item. We are not responsible for components, parts, accessories or features that are not so pictured and/or described, whether or not you believe they should be included with a particular item. Please inspect the photos and ask any questions before bidding or buying. Can you send me additional photographs of the item? Due to the high volume of items we receive each day, we regret that we cannot send additional photos of specific items. I live in the Los Angeles area. Can I inspect this item in your store before bidding? Certainly--this is one of the advantages of buying from SHOPITLA.  We are open from 10 a.m. to 6 p.m. Monday through Saturday. You do not need an appointment. 1852 Westwood Blvd., LA, CA. 90025. I want to bid on this item, but eBay says I'm blocked from bidding. Why? To protect ourselves against fraudulent and non-paying bidders, we block bidders who: - Have received 2 or more Unpaid Item strikes within the last 12 months, or - Have 4 or more eBay Policy Violation reports within the last 6 months, - Have a feedback score of -1 or lower, or - Are currently winning or have bought 4 of our items in the last 10 days AND have a feedback score of 5 or lower. We cannot make exceptions to the first three blocks. However, we may be able to exempt you from the last block if you wish to bid on a series of related items that we are selling in separate listings (for example, several place settings of china). To request this exemption, just call or email our store. Can I pick up my purchase at your store to avoid shipping charges? Yes. Before coming in to pick up your item, please check out and pay online, choosing "Pick up at this store location" as your shipping method. Print a copy of your receipt, and bring it and a photo ID to our store to help expedite your pickup. 1852 Westwood Blvd., Los Angeles, CA. 90025  (310)441-1799. We are open from 10 a.m. to 6 p.m., Monday through Saturday. Do you charge a fee for picking up a purchase in your store? We do not charge a pick-up fee as long as you pick up your item within 9 days after the end of the listing. After 9 days, we charge a $20 per item storage fee at the time of pickup. Please note that local sales tax will apply to all local pick-ups, even if you are visiting from out of state. How long do I have to pick up my item in your store? We ask that you pick up your item within 9 days after the end of the listing. After 9 days, we will charge a $20 per item storage fee at the time of pickup. If your item remains unclaimed for 30 days after the end of the listing, we may re-sell it on your behalf, and send you the proceeds of the sale minus our usual listing fees and applicable eBay and PayPal fees. Do you charge a handling fee? We want your item to arrive promptly and safely, so our store professionals use first-quality packing materials to pack each item with care. All shipping quotes include a nominal handling fee to cover material and packaging costs. My PayPal address is a P.O. Box, but the only shipping method I see offered is UPS Ground. How can I have my item shipped by mail instead? If the listing did not offer USPS as a shipping option, it is probably because the cost was much higher due to the size and/or weight of the package. However, it may be possible for us to offer you USPS shipping, although potentially at an extra charge. Please call our store at the phone number and extension shown below, and we'll do whatever we can to accommodate your request. Could you indicate that my item is a "gift" on the Customs declaration? No.  Some individual sellers are willing to falsify Customs export documents by declaring shipments as "gifts" when they actually contain merchandise that you have purchased. However, this is a violation of United States federal law that carries stiff penalties including fines and imprisonment. As we are a business, not an individual seller, we cannot take this risk. Therefore, we identify all purchased merchandise as such on the Customs declaration for international shipments. We regret that we cannot make exceptions to this policy. Could you specify a lower value on the Customs declaration so I don't have to pay so much tax on the import? No.  Some individual sellers are willing to falsify Customs export documents by declaring a nominal value lower than the actual purchase price. However, this is a violation of United States federal law that carries stiff penalties including fines and imprisonment. As we are a business, not an individual seller, we cannot take this risk. Therefore, we specify the winning bid amount as the item value on our export declaration. The shipping and handling cost will also be shown. Please be aware that the post office in your country may impose Customs duties, VAT and/or import brokerage fees on one or both of these amounts by the post office in your country. These are not included in our shipping fees (in fact, eBay prohibits us from including them), so they are your responsibility to pay upon delivery of your item. We encourage you to review eBay's Help page on this topic. If I receive the item and it does not power on (i.e., it's DOA), can I return it for a refund? Yes, unless we indicated in the listing that the item did not power on and was in need of repair, or was being sold for parts, or was otherwise being sold in its present condition. Please see our return policy for details on obtaining a return merchandise authorization. Who is SHOPITLA? The SHOPitLA family and its sister stores -- SHOPitBeverlyHills and SHOPitHollywood -- is the largest Registered eBay Drop-Off store in Los Angeles. We help individuals, businesses and charitable organizations sell their items on eBay. Our training and experience help provide a professional selling and buying experience. We are a Registered eBay Drop-Off Location (REDOL), pledged to adhere to the highest standards in customer service. Our sellers are protected by a $25,000 BuySafe bond, and buyers can purchase optional bonding coverage on their purchases. Why should I buy from SHOPITLA? SHOPITLA provides an extra level of trust and confidence for eBay buyers. Our store staff evaluates each item we receive from a seller before listing it for sale. We reject many items that we know will not meet the standards of the eBay buying community. Also, as a buyer, you know where to find us! Whether you have a preference for buying items from your neighborhood store to save on shipping costs or simply enjoy knowing there s a live team of professionals you can contact, SHOPITLA's physical presence provides added benefits to you. How does SHOPITLA help sellers? SHOPITLA is a Registered eBay Drop Off Location. We make selling on eBay as easy as can be, because we do all the work. The seller simply gets the check when an item sells. From start to finish, we do it all:     - Provide friendly and fast market research on your item(s)     - Professionally photograph each item selected for sale     - Design a listing with descriptive and enticing copy points     - Select a merchandising and sale strategy for your item(s)     - Select one or more of the 20,000 eBay categories     - Post the item for sale on eBay     - Answer all email and telephone inquiries about your item(s) from potential buyers     - Process payment from the winning bidder     - Pack and ship the item to the buyer     - Handle any and all follow-up sale inquiries or issues How do I ask questions or get customer service? Don't worry...we're as close as your phone or computer, and we're ready to assist.     - Call our store at (310) 441-1799, Monday-Saturday, 10-6 Pacific time, or     - Through eBay, click the Ask seller a question link near the top of this page.

Shipping

We will attempt to ship your item within 2-3 business days after payment has been received. You will receive an email notification when it has been shipped out. This item is subject to a FIXED SHIPPING price. This means that the shipping fee will be the displayed amount for all ship-to destinations shown. The only shipping carriers we use are UPS and USPS. At SHOPITLA, we take great pride in shipping items promptly and safely. The cost of shipping includes: weight and size of item when boxed expert packing by our store professionals top-quality materials

Handling Fee $0.00

Please note that eBay's new rating system penalizes sellers for anything less than a 5 star rating. If we perform as you expected, we would greatly appreciate a 5 star rating. Otherwise, please let us know what we can do to meet your expectations.

Local pick-up: Items are eligible for local pick-up unless otherwise stated. When you checkout, there will be a Pickup option for you to schedule a pickup time. A California sales tax will apply to out-of-state residents that do a local pickup. Pick-up in our store is available as a shipping option at checkout. We do not charge a pick-up fee as long as you pick up your item within 9 days after the listing ends. After 9 days, we charge a $20 per item storage fee at the time of pickup. All items marked as "Local pick-up only" are SOLD AS IS. Absolutely no returns.

INTERNATIONAL SHIPPING:

1. Buyer is responsible for all customs taxes/charges/fees
   
2. We WILL NOT change customs forms. The winning bid amount will be used as the item value on customs forms.
   
3. We do not ship to any destinations that are not specified here
   
4. We do not necessarily offer international shipping on every item we sell; please see listing to see if international shipping is offered
   
5. There are NO RETURNS on international orders. All items are sold AS-IS.
   
6. We truly appreciate all of our buyers from around the globe. Unfortunately, we cannot mark items as a "gift" and customs and duties will be charged according to the fees/terms of your country.
   
7. We do love our International Buyers! Unfortunately, we can not lie on customs forms. We mark all of our customs forms as used items, valued at the amount that you paid for it (minus shipping).
   
8. SHIPPING TERMS ARE NON-NEGOTIABLE. Please remember, a bid is an explicit acceptance of our terms. If you do not agree with our shipping terms, please do not bid.
   

Payments

WE ONLY ACCEPT PAYMENT VIA OUR ONLINE CHECKOUT.
Please DO NOT use eBay checkout. We use the Kyozou shopping cart system to allow you to pay for all your purchases at once. Your payment information is secure.

Payments: You may pay for your purchase by:

• (Paypal including eChecks)
• Credit or debit card* (MasterCard and Visa) *U.S.A. buyers only
• Cash (for in-store pick-ups only--do not mail!)
• We do not accept any other forms of payment

Notifications:
The winning bidder will receive an automated e-mail invoice shortly after the auction ends with totals and payment instructions. (Note: If you do not receive an e-mail invoice within 48 hours of the auction end, please check your bulk email folder, as a spam filter may have prevented it from reaching your primary in-box.)
Prompt Payment:
Checkout must be completed within 7 days of the close of auction, and all PayPal payments must be made within this time period. If payment isn't received within this time period, the order will be revoked and a Non-Paying Bidder alert will be filed, and the item relisted.
Taxes:
All California residents will be charged state and local sales tax during the checkout process.

International Payment:
We only accept international payments from a verified PayPal account in the Buyer's name. We DO NOT ACCEPT international Credit Cards for payment.

Returns

Returns: Because we are not the owner of the items we sell, we may not be familiar with or able to test every possible function, accessory or feature. Please review the listing carefully before bidding.

• Absolutely NO RETURNS on this item
• Please review photos and description carefully as we will not accept returns on this item.

We list items as accurately as possible but we are not experts on the items we list. Therefore we are not responsible for components or parts or accessories that are or are not included with a particular item. ALL MEASUREMENTS ARE APPROXIMATE. It is the responsibility of the bidder to inspect the photos and ask questions before bidding.

There are NO returns.

About Us

The SHOPitLA, SHOPitBeverlyHills, SHOPitHollywood family are located at:

SHOPitLA
1852 Westwood Blvd.
Los Angeles, CA 90025


Phone: (310) 441-1799

Store Hours: 10am - 6pm PT, M-Sa

add us on Twitter @shopitla

The SHOPitLA family and its sister stores -- SHOPitBeverlyHills and SHOPitHollywood -- are the largest Registered eBay Drop-Off stores in Los Angeles. We help individuals, businesses and charitable organizations sell their items on eBay. Our training and experience help provide a professional selling and buying experience.

SHOPitLA, SHOPitBeverlyHills, and SHOPitHollywood use all personal information for internal purposes only. We do not share any personal information with any businesses and we do not offer the information for sale under any circumstance.

SHOPitLA, SHOPitBeverlyHills, and SHOPitHollywood are not the owner or seller of these goods, but merely a bailee acting on behalf of the seller to facilitate the sale of the goods by holding the goods until such time as a sale is completed and the goods are shipped to the buyer. SHOPitLA, SHOPitBeverlyHills, and SHOPitHollywood makes no express or implied warranties or representations regarding the condition or suitability of these goods, and to the extent allowed by law specifically disclaims any express or implied warranties, including but limited to any warranty of merchantability or fitness for a particular purpose. All text and images in this listing are copyright SHOPitLA, SHOPitBeverlyHills, and SHOPitHollywood and/or LOS ANGELES ISI, LLC. All rights reserved.

Quick Answers

1. We GUARANTEE our items to be 100% AUTHENTIC
2. We do not end auctions early for a Buy It Now
3. We cannot send you additional photos
4. Sorry, we do not combine shipping
5. Yes, we professionally pack each item with great care!