Most items ship the next business day following cleared payment, but please allow up to 3 full business days for your order to be processed, packaged and delivered to the appropriate carrier. We will notify you ASAP and allow for full refund of your purchase(s), in the rare and unforseen occasion that your order cannot be shipped within 5 full business days following payment.In addition to the time required for your package to be delivered to the appropriate carrier, as stated above, anticipate the following  approximate transit times... UPS and FedEx Ground packages: 3-7 business days USPS Priority Mail: 2-5days excluding Sundays Parcel Post: 4-10 days excluding Sundays Club Reef does not warranty claims, information or delivery times provided by UPS or USPS. Please contact the appropriate carrier, or visit their website for questions and concerns about delivery Club Reef will assist in tracing your package and filing claims, only, after the estimated delivery time has expired

Club Reef will provide delivery confirmation or tracking numbers for items we package and ship directly from Ohio. Tracking or delivery confirmation numbers will not be provided for items dropshipped from FL or CA at this time.

When applicable, UPS will provide full tracking information for UPS ground services. The United States Postal Service will NOT provide full tracking for Priority Mail or Parcel Post, but instead, provide a delivery confirmation # that indicates they have received a request for delivery from Club Reef containing details as to when and to what address the package has been delivered. Often, the delivery confirmation provides additional information about the package's delivery progress updated prior receipt, but is not guaranteed to provide such tracking details. Please visit the UPS or USPS website or call their local offices for concerns or additional information.

Please read item descriptions and FAQ's thoroughly before contacting Club Reef. This will allow us to provide timely customer service to all of our trading partners. We will promptly respond to questions or concerns that cannot be answered in our listings.

Club Reef takes great pride in providing excellent customer service. To assure quick and accurate response to your questions or concerns, please use eBay's messaging system only. Emails sent outside of eBay may lack pertinent information necessary for us to assist you and risk being unreceived or unanswered. Frequently, emails are responded to in real time or same day but allow 24hrs for response, excluding weekends and holidays.

If your question or concern requires discussion, feel free to call our toll free phone number at (866)33-CORAL / (866)332-6725 Monday - Friday 9AM - 6PM EST and Saturdays 10AM - 5PM EST. Please leave your name and phone number if we are unable to answer your call. On ocasion, we may deem it necessary and request that you call customer service for support