7 days after the buyer receives it | GWZ LLC Return & Refund Policy
GWZ LLC offers a (7) day DOA warranty with purchases unless listed "As-Is". This notice is affixed in all our online auction descriptions.
DOA Warranty
GWZ LLC offers a 7 day DOA Warranty. All items are shipped with a USPS Delivery Confirmation signifying the date of delivery. Buyers have 7 days after delivery to report in writing or email of DOA items or components for replacement or refund. DOA Warranty for freight deliveries is 14 days from the date it was picked up at our facility.
Refunds
All refunds will be processed after items have been returned and all serial and inventory numbers of the item and components have been confirmed. If unit serial or inventory numbers do not match the sold unit a claim will be filed with eBay and/or PayPal and the unit will be returned to the buyer after pictures of the wrong units are taken and cataloged.
Exchanges
All exchange items will be processed after items have been returned and all serial and inventory numbers of the item and components have been confirmed. If the serial and inventory numbers match the serial and inventory numbers sold, we will be exchange the item with a like or similar unit as negotiated.If unit serial or inventory numbers do not match the sold unit a claim will be filed with eBay and/or PayPal and the unit will be returned to the buyer after pictures of the wrong units are taken and cataloged.
Shipping Costs
GWZ LLC will cover shipping costs of DOA Warranty Notifications received by the seventh day after delivery. Buyer who notify GWZ LLC after the seven day DOA period are responsibile for paying return shipping costs if GWZ LLC decides it will accept and refund the Buyers DOA request.
GWZ LLC
10/2008
R: 9/2009 |