For calculated shipping rates please use our shipping calculator located above. If you are still experiencing problems viewing our shipping calculator you may want to try refreshing your browser and clearing your cache.
Why Shop With Us?
We buy in bulk direct from our brand supplier, that helps keep our cost down as well as yours. We don't use a flat rate shipping charge like some eBay sellers. We use carrier calculated shipping based on weight to help save you money. We guarantee all items are authentic or your money back. If you see something we don't have please just contact us and we will try to find it for you.
Contact
You can email us through the "seller information" box on any item page. We are committed to the satisfaction of our customers and strive to provide the highest level of service and excellence. We love positive feedback and will leave it automatically for everyone that leaves it for us. Please email us with any concerns or issues prior to leaving negative feedback, as we can only correct issues when we are aware of them.
Shipping Please Use the Shipping Calculator below for carrier calculated rates. Then select from the options below for different carrier methods. On the date of shipment, you should receive an e-mail from us stating your item has been shipped. Your package can then be tracked on-line. If for some reason, you do not receive an e-mail within two to three days after payment has been received and cleared, please feel free to contact us and we will be glad to provided you with the tracking number.
If you are bidding on another Pens N More auction, and would like to qualify for our combined shipping discount, you must wait until all auctions have ended to check out. Please do not wait more than 15 days to pay for any order, as this will result in your order being canceled and your item being re-listed.
FOR SHIPPING RATES PLEASE USE THE SHIPPING CALCULATOR BUTTON RIGHT BELOW!
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Sales Tax: We are required to collect 10.00% sales tax for shipments made within Illinois.
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After winning an item in an auction or completing a Buy It Now purchase, you will have two (2) check-out options: Sales Tax: We are required to collect 10.00% sales tax for shipments made within Illinois.
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Pay Now: Click the 'Pay Now' button on the top of the ad to immediately proceed with the checkout and payment process. Select 'Pay Now' ONLY after winning an item in auction or completing a Buy It Now purchase.
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Pay Later: If you do not wish to Pay Now, eBay will send you an e-mail to your eBay-registered e-mail address within 1 hour of auction close. The message will contain a link to a secure checkout system, where you will be able to quickly and conveniently pay for your purchase. If you have not received this email within 24 hours of auction close, please contact us at customerservice@pensnmore.com with your eBay auction number and email address associated with this winning bid.
Return Policy If you are not fully satisfied with our product, please return it within 7 days after shipment for a full refund. Please note that the shipping charge is NOT refundable unless otherwise stated.
Hours of Operation
Office Hours: Monday - Friday
9:00 AM to 6:00 PM (Central Time)
We always to do our best to answer all e-mails in a timely manner. We answer all e-mails in the order they are received please allow 24 hours for a response. If your are experiencing difficulty with the check out process please call customer service at 1-888-453-3058.
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