Acer Aspire One Ultra Thin AOD250-1151 1

Returns & Warranty Policy
You may return most new, unopened items within 30 days of delivery for a full refund. For software that is opened this is a non refundable item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 All our systems are built from new parts and components; we offer a 3 year warranty on our built systems from original invoice date and original owner.  Upon occasion when system parts / components become defective during this warranty period we will repair or replace the defective component within the 3 year time from the original invoice date.  If a part is no longer available we will repair/ replace the item with a substitution equivalent to that which is needed, or offer an upgrade option if available.  FREE Email support during normal business hours
Customer must regularly maintain components by removing dust & buildup from normal use

Each of our custom systems is subject for a 30 day money back guarantee and an 18% fee will be kept for restocking.  

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
We can ship to most any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. For custom systems or large orders please allow 5 to 10 business days from the time the order is placed.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Damaged Shipments:
At Valuenetpc, Inc we try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item).  Please pack the damaged item back up as you received it and contacts us immediately via email (customercare@valuenetpc.com ).  Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.
Once you have notified us of the damage we will start a claim with the shipping carrier.  A representative of that carrier may contact you regarding a pickup or an on-site inspection.  Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.


Undeliverable or Refused Shipments:
At Valuenetpc, Inc packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete.  US-destined packages that come back marked "Undeliverable as Addressed", "No Such Address/Street/Number", etc. will have a full refund issued for the products minus taxes incurred by intended state of delivery, or the freight.  US-destined packages that come back marked "Refused", "Will Call, Did not Show", etc. will have a 20% restocking fee deducted from the value of the products before a refund is issued, along with any postage and taxes due associated with a recovering a refused or undeliverable package will be deducted from the refund.

NOTE: We will not pay recovery fees for ANY Canadian, or international destination
shipments.  Canadian or international customers who have undeliverable packages or who refuse their packages will not receive refunds for the items that were shipped, the freight, taxes, or brokerage, and the products will become the property of UPS. If the tracking states that you gave an incomplete address then you will need to contact UPS to provide the correct information.  If you decide that you do not want the items then you will ne