Applause by Ovation - AE128 Acoustic/Electric Guitar

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    Welcome to CustomAx! We are a family owned and operated music store specializing in guitars, guitar parts and accessories. We are authorized retailers for Fender parts / accessories, EVH accessories, DigiTech, MXR, Elixir, and Dunlop.  As well as Hamer, Takamine, BC Rich, Ovation, Applause, and Jasmine guitars, Genz Benz amplifiers, Seymour Duncan, and L.R. Baggs pickups.  There are plenty more, and plenty more to come.  

    Our success has come directly from the valuable requests and suggestions of customers like yourself.  If there is a brand that you think we should carry, shout it out!  I want to know what you want to find here!

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We accept payment by: Paypal.
We can also accept all major credit cards by phone.  To make a payment by phone, please call toll-free (877)766-9724

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     Shipping carriers vary by the size, weight, and destination of the parcel.  Our goal is to find the most cost-effective method of shipping with the most reasonable time-in-transit.  Overnight or 2nd Day services are available at additional cost for every item we stock, but please be aware that these services can get very expensive very quickly.  However, if you need it, then you need it.  Call us at (877)766-9724 and we will make it happen for you.

     Depending on the product, our handling time can be between 3-days and "same-day".  If your delivery is time dependent please let us know.  We can expedite the process for you if need be.

     In general, stringed instruments, amplifiers, cabinets, and rack-mount modules ship via UPS Ground.  Parts and accessories will ship via US Postal Service (the listing will specify the default method). 

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     We have scores of satisfied, repeat customers the world over for a good reason.  This is not a "ya get what you get" type of shop.  If you have any questions, issues, complaints, or suggestions (before purchase or after) please let us know.  

I, personally, will do everything that I can to ensure that you are left wondering why you ever shopped anywhere else.  Give me a shout at (877)766-9724.  If I don't answer right away, PLEASE leave a message with details on how best to contact you.  I will do so ASAP.  Let's face it, this 'ol metal-head still likes it loud.  From time-to-time a ringing phone just can't compete with the racket I make.

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    Al new items sold are covered by the original manufacturer's warranty.  This, in conjunction with our iron-clad 100% satisfaction guaranty, ensures that our customers will never feel that they have been "stuck with" a piece of gear that didn't meet their expectations.  

     In the rare event of a return, contact us via email, or call toll-free (877)766-9724 so we can get a pre-paid return set up for you.  Under no circumstances will we have a customer pay for the return shipping of a faulty or damaged item.  If we sent you an item that was not in the condition advertised, then it is our responsibility to remedy that.  If an item was damaged in shipping then, well, that's what insurance is for.  Our customers have every right to expect to receive exactly what they ordered.  Nothing less.

If an item is returned the customer will have their choice of a full refund, store credit, or an exchange (provided we have an exchange piece available).