Shipping & Handling Time

We will email you with any available tracking information, usually the afternoon after your order ships. This is done by hand and takes time. We use a multiple warehouse system to store our inventory and consignments and do our best to transfer your order(s) to our ship center within a 2 business day period, as such, it can take up to five business days for your item to ship after receiving payment. We do try our very best to make it faster and stay in contact if there is a delay, however, It is not uncommon for an Item to take up to 10 business days to reach you from the time we receive payment (international shipments can take a little longer). We can not control shipment times after we ship.

ALL payments are processed for fulfillment on the next business day. Please understand that if our ship center ships via USPS, the item will have a delivery confirmation number which can be used to track your order. Most items are shipped through FedEx ground, with a tracking number and automatic claim protection.

International Shipping

Please check shipping costs BEFORE you bid, buy or place a BEST OFFER.
We will happily ship internationally, However, PLEASE understand... The USPS no longer offers "Slow, Economy, Surface or Parcel post" as international shipping options. Unless requested otherwise, the cheapest option offered will be quoted which is most often first class mail international.

Most International shipments do not have "tracking" numbers, only customs form numbers which are not useful for online tracking

Payment

Payment is due within 5 business days of purchase. If paid by PayPal we will ONLY ship to a PayPal CONFIRMED or APPROVED address, no exceptions. Any payment made with an unconfirmed or unapproved address will be refunded and other payment arrangements will have to be made if you can not approve your address with PayPal.

We also accept Wire transfers and major credit cards: Visa, Mastercard, AmEx & Discover (CC's to a domestic address only).

Returns

The overwhelming majority of what we sell is surplus from large companies or governments.
Please understand that we do not have the equipment, facilities, or time to fully test every item.
We describe each item as best we can.
Unless otherwise stated, ALL items are sold AS-IS and all sales are final and legally binding.

If we say the item works, then it was tested to the best of our ability. All items and contents are described to the best of our ability. We examine all items and supply all available Make/Model information. We do not have time to get detailed information beyond what is stated in the listing but will try to answer questions in a timely manner.

If you feel we have grossly mis-described an item, an RMA can be requested.
If issued, we will offer to repair or replace your item with another item as close to the original description as possible within 5 business days of it's return OR we will issue store credit for any item in our store for the total sale price including shipping and handling, good for 30 days. In all cases, the buyer pays for return shipping.
Any return that does not have an RMA clearly marked on the outside of the box will be refused.

Communications

Please give at least 48 hours (starting the morning of the next business day) for us to respond to questions. If you have not heard from us within 48 hours from the next business day, please check your SPAM and trash folders, we do try our best to stay on top of it.

We're open weekdays, 9-5 Eastern, except for closed holidays, tornadoes and giant lizard attacks.
We have families and enjoy natural light, the internet may run 24/7 but we do not.