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Payments

PayPal is our preferred method of payment for all transactions. UK customers only, if you wish to pay by cheque or postal order then please contact first.

For international buyers we also accept International Bank Transfers, please contact us for our details in order to complete this method of payment.

Please Note: Echeques through PayPal will take 10 days to clear, no goods will be dispatched until the echeque has cleared. Please check with PayPal whether your payment is instant or an echeque before contacting us for delayed delivery

Discounts

We offer postage discounts on all multiple purchases, this is a minimum discount of £0.50 per additional item. Please note, for UK mainland only, the maximum postage charge will be £7.95 on qualifying items. Very occasionally we need to exclude an item from this offer.

Shipping Policy

Items will be posted as soon as possible once cleared payment is received. This is normally 1-2 working days, but may occasionally take longer.

Please Note: Unfortunately all items destined for Italy, Malta and Lithuania must be shipped by Internationally Signed for mail, an additional surcharge of £3.80 will be added to your invoice where required.

If an item hasn't arrived please check with your local Sorting Office in case your parcel is being held there for any reason ,e.g. a failed delivery , but do not hesitate to contact us if we can help in any way.

In the event that an item goes missing in the Mail we must allow 15 working days from the date of dispatch as instructed by Royal Mail before they will class the item as missing. After this time has elapsed we can claim for the loss against the Royal Mail. We will issue you with a claim form which must be returned to us signed and we will then replace, if possible, or refund in full. Please be aware that the claim form will be forwarded to the Royal Mail and may be used by them as part of their investigation

Returns Policy

Returns within 14 days are accepted on items that were purchased as BUY IT NOW items and the purchase price will be refunded but all postage costs are the responsibility of the buyer, unless the goods are not as described or faulty, however, all items are checked prior to dispatch. Please advise us of your intention to return the item within 7 days of receipt.

All items must be returned complete with their tags attached,in original packaging where applicable, and in suitable condition for resale as new. Please return using a tracked method of posting to avoid any misunderstanding or losses.

As Wedding Flowers are made to order they are non-returnable unless the incorrect flowers have been received or are otherwise faulty.

Feedback Policy

If you are considering leaving negative / neutral feedback, can you please contact us first in order to give us the oppurtunity to resolve any problems.