Kids Bargains offers a 30-Day Money Back Guarantee. If you are not completely satisfied with your purchase, you may return it to us for a refund, store credit or exchange (less the shipping fees) on all unused merchandise in new condition. We will not accept used, dirty or washed products. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages. Certain products offered with Free Shipping will have the shipping fees deducted from your refund if returned to us. If your order is already in transit, we will not be able to cancel or make any changes to it. If an order is refused at delivery, our actual full shipping costs (to shipping address and back to us) will be deducted from your refund.
Your complete satisfaction is our top priority. Please inspect your purchase carefully when you receive it. If there is anything wrong, please contact us immediately and we will ensure you get an immediate replacement or a refund if a replacement is not available.
HOW TO RETURN
1. Please Contact Us to request a Return Authorization Number and provide the following information:
- Order number
- Reason for return
- Return/Exchange/Replace
2. We will give you an RMA number for your order. Without prior authorization, we will not be able to accept any returns.
3. Return the merchandise with all of its original parts, accessories, packaging, and materials.
4. Pack the merchandise carefully, enclose a copy of your original order confirmation or a letter with your full name and address, and return it to:
Kids Bargains
126 Stryker Lane
Hillsborough, NJ 08844
Please Note: We can only refund shipping costs if the return is a result of our error, otherwise, all shipping & return shipping fees are NON-REFUNDABLE for all products.
- We will exchange or issue credit within 14 business days of receiving item(s).
- RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
- All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
- Kids Bargains will not accept items that have been physically damaged or misused. If we do accept it, a 15% restocking fee will be withheld/charged.
- Please allow 1-2 weeks for all refunds.
- Claim for missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.
- Please read the warranty included with each product if you need assistance with a product 30 days after purchase.
- Your credit card is only charged for items available at time of purchase, backordered merchandise is not charged to your credit card.
- If we send a carrier to pickup your item(s) at your ship-to address, we will request 3 pickup attempts. If carrier is not able to pick up the item(s), you will need to ship it back to us at your own cost, and our actual pickup and shipping costs (carrier coming to you to pickup the items) will be deducted from your refund.
DAMAGED MERCHANDISE
Please check your order immediately upon arrival contact us with any damages or errors within 7 days or arrival. Kids Bargains must report all damages immediately to the carrier for inspection. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. If products arrive damaged, we will replace the damaged parts. Sometimes products or parts get damaged during delivery.
Important:
If any package appears even slightly damaged during delivery, please write "PACKAGE DAMAGED" on the paper that you are signing to confirm delivery. If any package is heavily damaged, you may refuse delivery. This will allow us to ship a brand new product to you in a short amount of time. If a package arrives damaged, please notify us as soon as possible.
DEFECTIVE MERCHANDISE
Kids Bargains is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective or damaged, please contact us via
e-mail us or toll-free (800) 563-0221. Kids Bargains reserves the right to replace the defective parts or ship out a new item and is unable to accept cancellations on merchandise after it arrives, but we will make an effort to correct the order. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. After 30 days of receipt, Kids Bargains cannot replace defective items and we will refer all issues regarding defective merchandise to manufacturer for warranty processing, if applicable.
NON-RETURNABLE ITEMS
Certain products are non-returnable, these products are marked on Kids Bargains. Also, to ensure product integrity, health and hygiene protection, Kids Bargains is unable to accept returns on any of the following kinds of items: Diapering Accessories, Diaper Bags, Diapers, Diaper Pails & Liners, Potty Seats, Feeding Accessories, Breast Pumps, Bottles, Bottle Brushes, Nipples, Rattles, Sterilizers, Wipes, Thermometers, Pacifiers, Bathing Accessories, Lotions & Powders or Personalized items.
Please contact us with any questions, we will make every effort resolve any and all questions or problems.