Our business hours are Mon. thru Fri. 9:30am to 5:00pm PST. We are closed Sat., Sun. and holidays. All emails will be answered, all payments will be processed, and all packages will be shipped only during our business hours. Any emails you send us should include an eBay item #, your user ID, and an email address registered with eBay.

Customers are responsible for return shipment.
Shipping and handling is not refundable.
Only items in the original packaging can be returned.
Defective items can only be exchanged within 7days of delivery.
We are not responsible for any lost or damage over the shipment if buyers do not purchase the insurance for their package.

In order to receive our emails and replies, please add webpw@hotmail.com to your address book and/or safelist.

Questions can be directed to: webpw@hotmail.com

If the item stated as brand new is found defective on arrival or incorrect item was shipped, buyer understands that the product will be repaired or replaced at seller's discretion, and be given a reasonable amount of time. All presumed defective or wrong items must obtain a Return Merchandise Authorization Number before returning. Any returned package without an RMA# will be refused. Buyer is responsible for return shipping costs and insurance. Warranties are offered by the manufacturer and will be honored by the manufacturer only. All shipping and handling fee will not be returned in any case.

Questions? Please feel free to contact us by clicking on . Our contact page lists all the department contacts to expedite our response time. We Do encourage that you ask questions before bidding to insure satisfaction and understanding.