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Faulty Goods
• All products are covered by the manufacturers warranty. For most items this is a 12 month "Return To Base" warranty. You must inform Piano Covers Online of the fault in writing by email, letter or fax.Telephone notifications are not accepted. After we receive your fault notification, we will contact you with a returns reference. 
• For fault notifications,we require the item to be returned to us for inspection. Whilst we ask the customer to pay for this postage cost and obtain proof of posting, where it is confirmed that the item is faulty this cost will be refunded in full. 

Returning An Item
• Where a return has been authorised by Piano Covers Online, you (the customer) are responsible for the initial cost and safe return to Piano Covers Online of any unwanted (within stipulated timescales) or faulty goods. Please ensure that you retain proof of sending any item for return. You must take reasonable care of the item and must return it, and all packaging and accessories, in original condition. After we receive the item plus all packaging and accessories in original condition, we will refund the purchase price of the item, as soon as possible and within not more than 30 days. Original Delivery (to the customer) charges are not refundable and a re-stocking fee may be applicable. Where an item is faulty the cost of return postage will be refunded in full.
• The consumer shall not be entitled to a full refund of the product purchase price if he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not returned to the Piano Covers Online packed in their original box, with all accessories, manuals and cables, or if the Goods or the internal or external packaging is defaced or damaged in any way.
• Piano Covers Online cannot & does not,in any way attempt to warrant the suitability of goods for a particular purpose.It is your responsibility to carefully check specifications, sizes and compatibility before ordering. If you are unsure of the size, suitability or compatibility of an item, please contact Piano Covers Online before placing your order.It is your responsibility to ensure that you are purchasing the correct product. 
• Goods purchased from Piano Covers Online are not sold on a trial basis. In accordance with Distance selling regulations, Customers are able to request return of an unwanted item within seven days from receipt of the item (with the exception of made to measure items such as Piano Stools & Piano Covers). These items are made to order & are non-returnable except where faulty.
• Opened software cannot be accepted for return unless the product is proved defective under the manufacturers terms. 
• Please note that all returns are subject to our Terms & conditions.