Q: What is your guarantee?

A: We stand by our product with a 100% customer satisfaction, money-back guarantee. If you are ever unsatisfied with any purchase let us know, we are always more than willing to work something out and would much rather do that than receive negative feedback. If we can not work something out you can return the item within 7 days for a full refund. Your satisfaction is very important to us!

Q: How do you package your items?

A: We professionally package all shipments. Our dedicated shipping dept. packs every LP using the vinyl out of jacket method which greatly reduces the chance of jacket seam splitting. Records ship inside an inner sleeve removed from outer jacket all together within 2 mil. clear poly sound sleeves wrapped in a store bag and ships out in a professional Uline record mailer stamped as Fragile and Do Not Bend. LP lots of 10 or more (generally) are packed similarly except within a larger box with padding all around. We are top sellers on Amazon as well and can assure you that all books sold on eBay are shipped with the same methods we use for those books. All books are shipped in bubble mailers with an extra attention to detail on more valuable items which ship bagged, bubble wrapped, and then packed inside a box to ensure maximum protection against damage!

Q: How do you justify your shipping prices?

A: Shipping and handling prices include all postage, packing materials, labor, and fees that apply. International rates are for 1st class Airmail - as of May 14th, 2007 Surface Mail is no longer available. As you can see from reading above, all items are professionally packaged. We have a dedicated shipping dept. that uses only high grade materials such as, 3M packing tape, archival 2 mil. poly sound sleeves & comic sleeves, New blank inner sleeves (if needed), Uline 12" LP & 7" EP record mailers, bubble mailers, and quality Pitney Bowes shipping labels to ensure your items arrive safe & sound! If you wonder why you are not seeing insurance on domestic insured packages, that's because we use Fireman's Fund insurance which does not show up on the shipping labels. We assure you that once you see the difference our extra care takes you'll be glad you bought from us!

Q: How much for International Shipping / Combined Shipping?

A: Most International Shipping questions for LPs you can answer quickly by reviewing the shipping info stated in each and every LP listing - same goes for combined shipping, both US and International (incl. Canada). Books have similar pricing although generally weigh more. Since books vary greatly in weight and size it's best to ask us for a quote. If you plan on buying a large amount of the same type of item let us know. We will gladly combine shipping on multiple auctions won of same type (please - within no longer than 1 week from first auction won).

Q: Do you take Money Orders / Other payments? 

A: Yes, we do accept money orders although Paypal is always preferred. We will accept USPS & International Money Orders, based on your feedback history. Please be aware that we cannot be held responsible for lost mail. Also, any fraud of this nature will be prosecuted to the fullest extent of the law.

Q: What is the shipping status of my order? 

A: All US Domestic packages are shipped w/ Delivery Confirmation. You will be e-mailed when your package is shipped w/ the tracking info. Please note that standard shipping is generally via Media Mail which can take 7-10 business days. You can check usps.com for status, please refrain from e-mailing us asking to check for you. International orders can easily take up to 2-3 weeks even by Airmail. If you have not received your package after this amount of time you may want to check with your local customs or post office. We do our best to ship in a timely manner, if you want it faster than we suggest upgrading your shipping method to Priority or Express Mail.

Other Questions / Messages: 

PLEASE: Only ask questions through eBay's "ask seller a question" or "contact seller" links, our hotmail inbox gets very full of listing confirmations from eBay and Amazon and it's easy to miss a message.
ALSO: Any important notes as to shipping specifics (such as address changes) should be sent to us directly - if you simply add a note to your Paypal payment do not expect us to see it! We have many orders to process every day but we always check & respond to our eBay inbox. Over 1/2 of the messages we get are questions that already have answers in the listings themselves. Such as: combined shipping, LP label, inner sleeves, book cover color, ex-libris / bookplates, bindings, etc. Please look at the pictures, that is why they are there! Please read and look at the listings carefully and save us both some time.

THE PICTURES YOU SEE ARE OF THE EXACT ITEM YOU ARE BIDDING ON.

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