All our new DVDs are straight from the Studios distributors so they are brand new, authentic and factory sealed. Buy with confidence, on a new item from U.S. suppliers, shipped from the U.S. Shipping may take an extra day or two, but it is worth the quality guarantee. These are not Foreign, Bootleg or Chinese character versions; they are guaranteed to be U.S.A./Canada Region 1 new factory sealed versions.
Discovery Discount DVD has a large selection of New Disney DVDs, TV on DVD, and many of the A list titles from major studios at discount prices. All DVDs priced at 25% or more off list price. Visit our EBay store.
PAYMENT:
You may pay for your items through Pay Pal. Credit cards and electronic checks may be used in Pay Pal.
Texas residents must add sales tax.
SHIPPING INFORMATION:
Lightning Fast Shipping! We strive to ship all auction orders within 2-5 days. Why 2-5 days? To accurately account for weekends and holidays.
Within USA:
Standard Shipping:
Estimated USPS delivery times are 7 to 21 days.
Single DVDs multiple DVD orders, 2 Disc DVD sets, and Box sets ship by USPS standard mail.
Priority Shipping:
Estimated delivery time is 2 to 7 days.
All priority shipping orders include delivery confirmation by us at no additional cost.
Shipping information for box sets is stated in the applicable auction listings - prices vary depending upon the size of the set.
Please note that some of our items offer free shipping while others do not. If you want to combine items that have a free shipping offer with those that do not, please request an invoice prior to paying as the additional item charge will apply on those items without free shipping.
International:
Single DVDs ship by USPS first class international mail estimated delivery times are 7 to 28 days. Multiple DVD orders, 2 Disc DVD sets, and Box sets ship by USPS priority mail international estimated delivery times are 7 to 21 days. All priority shipping orders include delivery confirmation by us at no additional cost.
International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
Multiple item orders may ship separately. This could include auctions with multiple season sets as well as multiple auction orders.
EBay store items and special order items usually ship within 2-5 business days and could delay a combined shipping order.
Return Policy - Customer Satisfaction is our top priority. We guarantee our movies to be free from defects. Should a product be defective it must be returned within 30 days of purchase.
Please read the following. We may not respond to your email if your question is answered below.
Please do not bid on an item if you do not intend to pay. We will not cancel bids or transactions. If you make a purchase, you are expected to follow through.
We are not responsible for misdirected shipments due to insufficient address. You need to have your correct address in “PayPal”. If you need to make revisions, please email us immediately after your purchase. Do not wait until the next day- it may have already shipped.
Q. Is this product new and sealed?
A. Yes, all of our DVDs are brand new, still sealed, never opened, and never played. These are not copied, burned or Asian DVDs. They are new U.S. release.
Q. Is this DVD region one?
A. Yes, all of our DVDs are region one. This means they are exactly the same as you would buy at any retail store in the country. Region one means that they are manufactured to play on DVD players in the United States and Canada.
Q. Do you ship to any other country?
A. Yes, Canada and if noted in the auction worldwide.
Q. Do you ship APO/FPO?
A. Yes.
Q. Can I pick up if I live locally?
A. We do not offer local pick up option.
Q. Is it full screen or wide screen?
A. This question is answered in the listing for the item, under "display format", or sometimes under "item description". If there is nothing specified in the listing, this means that it does not specify on the product, and therefore, we will not know.
Q. Have you shipped my item yet?
A. If it has been more than 3 days since payment has cleared, it has shipped. We often ship same or next day. If your tracking says “does not indicate receipt”, this does not mean that your package has not shipped. USPS will only show when your package is scanned at post offices in route, and when delivered. Bear in mind that if you paid via pending e-check, your shipment will take additional time, sometimes a week or more, as we do not ship until the e-check has cleared
Q. How long is shipping?
A. As stated in our listings, priority shipping is within 2 to 7 business days. Standard shipping is 10-21 business days. If you receive an email from Ebay stating your item has shipped it does not mean it has shipped. It only means we have transferred the item to our shipping and ordering system. It will ship within 1-2 business days from this point. USPS quotes shipping time on media mail is 10 to 21 business days. This does not include weekends or holidays, and is just an ESTIMATE. Please realize that we do not control USPS shipping time. Please do not email us unless it has been 3 weeks since payment cleared, and your package shipped via media mail hasn't arrived. We will then be happy to cross reference the Ebay order # and provide the tracking #.
Q. Will you take less for this item?
A. We do not negotiate our prices, or shipping prices. If you do not agree with shipping prices, do not purchase. We offer a great overall price on our merchandise.
Q. Do you combine shipping?
A. Yes, on most single “eligible” items (usually does not include multi sets). Additional auctions purchased ship for $2.00. Please do not pay for your items until you are finished shopping, or the system cannot combine your items to give you a discount. If you have problems combining, just email us and we'll send you a new invoice
Q. Can I return?
A. We do not offer money back returns. If there is a problem, such as a defective item, we will have you ship the item back to us, and we'll happily send a new one. This seldom happens, but the merchandise is sealed, so we would not be aware if there is a problem inside the package. If there is any problem, just let us know. We will deal with issues on an individual basis. Please do not leave negative feedback before giving us a chance to correct a situation. We want every buyer to be happy with their purchase.
Q. Can you please send feedback?
A. We leave feedback as soon as you have received your merchandise, the transaction is complete, and we have received positive feedback.
Q. Our tracking number shows the item was delivered, but we have not received it.
A. We cannot be responsible for a shipment if USPS has marked it "delivered". Insurance is strongly recommended. This way, you can file a claim with the postal service. We do not file claims for you, but we will provide any additional information needed by USPS.
Q. Can I pay next week?
A. Yes, we allow up to two weeks to receive payment. On the 15th day, an “unpaid item” will be filed.
FEEL FREE TO EMAIL US WITH ANY QUESTIONS NOT COVERED ABOVE. WE ANSWER EMAILS DAILY, SO PLEASE BE PATIENT IF RESPONSE IS NOT IMMEDIATE. THANK YOU FOR SHOPPING WITH DISCOVERY DISCOUNT DVD!
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