FOR CUSTOMER SERVICE QUESTIONS OR CONCERNS, YOU MAY REACH US AT (706) 265-9879 MONDAY THROUGH THURSDAY FROM 12:00 TO 4:00 EASTERN TIME. THIS IS A HOME OFFICE SO PLEASE RESPECT THESE HOURS.

IF NO ONE ANSWERS, PLEASE LEAVE A MESSAGE INCLUDING THE ITEM NUMBER AND A CONTACT PHONE NUMBER. PLEASE DO NOT LEAVE MULTIPLE MESSAGES AS WE WILL RETURN YOUR CALL WITH ONLY ONE MESSAGE LEFT.

ALL OF OUR ITEMS INCLUDE A HANDLING FEE BUILT INTO THE SHIPPING COST. THIS PAYS FOR THE ORIGINAL COST OF SHIPPING TO OUR LOCATION, REPACKAGING AND STORAGE OF THE ITEM, LABOR COST INVOLVED IN THE PROCESS, AND ALL THE INTANGIBLES THAT COME ALONG WITH THE BUSINESS.

WE CANNOT COMBINE SHIPPING COSTS ON ANY ITEMS THAT ARE PURCHASED ONLINE. YOU MAY CONTACT US FOR PURCHASES OF MULTIPLE ITEMS AND SOMETIMES ARRANGEMENTS CAN BE MADE.

RARELY AN ITEM IS SOLD THAT WE DO NOT HAVE IN OUR INVENTORY. IF THE ITEM CAN BE RESTOCKED, WE NOTIFY THE BUYER AND IT IS THE BUYERS CHOICE TO WAIT FOR THE ITEM OR ACCEPT A REFUND. IF THE ITEM CANNOT BE RESTOCKED, WE ISSUE A FULL CREDIT IMMEDIATELY UPON DISCOVERING THE SHORTAGE.

DURING CHECKOUT OUR SYSTEM WILL NOTIFY THE BUYER THAT THE ITEM WILL SHIP WITHIN 72 HOURS. EVEN THOUGH MOST ITEMS SHIP WITHIN 72 HOURS OF PAYMENT BEING RECEIVED, THIS IS A GUIDELINE ONLY. THIS APPLIES ONLY TO BUSINESS DAYS AS WE NEVER SHIP ON WEEKENDS. FOR UPS SHIPMENTS, AN E MAIL IS AUTOMATICALLY SENT TO THE RECIPIENT WITH TRACKING INFORMATION IF AN E MAIL ADDRESS IS PROVIDED AT CHECKOUT. ALL SHIPMENTS ARE SHIPPED EITHER UPS OR USPS. FOR UPS, POINT TO POINT TRACKING AND SIGNATURE VERIFICATION ARE AVAILABLE.

PLEASE NOTE THAT FOR ANY USPS SHIPMENT, POINT TO POINT TRACKING IS NOT PROVIDED. PACKAGES ARE ONLY COVERED BY DELIVERY CONFIRMATION WHICH WILL ONLY NOTIFY ONCE A PACKAGE IS DELIVERED. SHIPPING TIME QUOTES ARE APPROXIMATE AND UNLESS UPS 2ND DAY AIR OR NEXT DAY AIR ARE SELECTED AS THE SHIPPING METHOD, DELIVERY TIMES ARE NOT GUARANTEED.

INSURANCE IS ALWAYS RECOMMEDED ON EVERY ITEM. WE CANNOT BE HELD RESPONSIBLE FOR PACKAGES LOST OR DAMAGED BY SHIPPING COMPANIES UNLESS INSURANCE IS PURCHASED ON THE ITEM. IF AN ITEM ARRIVES DAMAGED, THE CUSTOMER MUST NOTIFY US AT THE NUMBER ABOVE WITHIN 24 HOURS OF RECIEPT SO WE CAN START THE INSURANCE CLAIM PROCESS.

ALL ITEMS MUST BE PAID FOR AFTER COMPLETING OUR ANDALE CHECKOUT SYSTEM. AN AUTOMATIC E MAIL WILL BE SENT FOLLOWING THE COMPLETION OF THE AUCTION AND THERE IS ALWAYS A CHECKOUT LINK ON THE AUCTION PAGE THAT CAN BE FOLLOWED. WE ONLY ACCEPT PAYPAL AND CREDIT CARDS THROUGH AUTHORIZE.NET. DUE TO ISSUES IN THE PAST, WE NEVER ACCEPT MONEY ORDERS, CASHIERS CHECKS, OR PERSONAL CHECKS FOR ANY ITEM.

WE BELIEVE THAT FEEDBACK IS THE SINGLE MOST IMPORTANT PART OF THE E BAY PROCESS. OUR ACCOUNT IS SET UPTO AUTOMATICALLY RESPOND WITH APPROPRIATE FEEDBACK ONCE IT IS LEFT FOR BY THE BUYER. WE BELIEVE THAT NEGATIVE FEEDBACK IS NEVER CALLED FOR AS WE WILL BE HAPPY TO RESOLVE ANY REASONABLE ISSUE WITH A CUSTOMER BEFORE IT COMES TO LEAVING NEGATIVE. PLEASE GIVE US A CHANCE TO CORRECT ANY MISTAKES BEFORE LEAVING FEEDBACK AS WE WILL DO OUR BEST TO ACCOMIDATE THE BUYER. IF WE MUST LEAVE NEGATIVE, WE DO RESERVE THAT RIGHT, BUT WE ALSO REALIZE THAT THE E BAY COMMUNITY IS BETTER WHEN ISSUES CAN REASONABLY BE RESOLVED.

WE APPRECIATE YOUR INTEREST IN OUR COMPANY AND WE LOOK FORWARD TO MANY SUCCESSFUL TRANSACTIONS!!!