BRUCE LOCK AND FOLD

HARDWOOD

3" X 3/8" X RL

22 SQ. FT. PER BOX

$ 1.68 SQ. FT.

$ 36.96 PER BOX

VALUE GRADE 5 YEAR WARRANTY

NATURAL,HARVEST,WOODSTOCK,SADDLE,GUNSTOCK, BUTTERSCOTCH

We accept Visa, MasterCard, Discover, American Express, And Paypal.

Paying By Check or Postal Money Order

We do accept personal checks by mail, money orders and cashier's checks from U.S. financial institutions and the U.S. Postal Service; however, Paying by check slows down the order process as your order is not shipped until payment is received and deposited in our bank. In the U.S., paying by personal check typically delays your order one to three weeks.

To Complete Your Order Please Contact Our Customer Service Staff
Toll Free (877)599-4167 or Email Us customerservice@floorsource1.com

Shipping Policy

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

1. Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. If your bill of lading does not list by quantity (e.g. one (1) shrink wrapped pallet), you will need to examine the pallet and count each item to make sure everything ordered has been received.
2. Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and are not allowed to enter your home.
3. Once unloaded, it is recommended to store the flooring in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring to acclimate, and 2) reduce the number of times you will have to move the flooring. Cartons can weigh up to 65 lbs. depending on the product (50 lbs. average).
4. DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier.

Conditions:

Taking into consideration the many variables in shipping, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

To Get A Shipping Quote Or To Complete Your Order Please Contact Our Customer Service Staff
Toll Free (877)599-4167 or Email Us shipping@floorsource1.com

RETURN POLICY

10-DAY Hassle-Free Returns on UNOPENED and resalable items provided, customer is responsible for all shipping costs (including, but not limited to, the original shipping cost and the return shipping cost).

No restocking fee as part of hassle-free service. Restocking fee will be applied after the 10 day guarantee period.

This offer does not apply to special order material.

Accessories, Overages, Refused Orders, Items Wrongly Shipped:

• Trims and other accessories such as adhesives, underlayment, moldings and cleaning materials are non-returnable items.
• Overages and products purchased over 30 days are non-returnable.
• Refused shipments without authorization will be treated as a return and will be subject to a 20% restocking fee along with initial and return shipping costs.
• In case you received wrong items, please email us digital pictures of the product label showing the item ID or provide us a clear description of the product received. This way, we can clearly identify the error and correct immediately.

DAMAGED/MISSING ITEMS CLAIM

What to do when you receive damaged items/shortage

• DO NOT REFUSE deliveries even if there is a visible damage or shortage.
• Inspect all items upon arrival and count the number of damaged boxes. Look for scratches, dents, tears, and check if order is complete and identify missing items.
• NOTE down all damages and shortage on the Delivery Receipt. If no damages or shortage are noted on the Delivery Receipt, we cannot be held responsible for any damages or shortages that occur. You will then be advised to file your claim directly with the carrier.
• Please make sure that you note the damages/shortage and sign two (2) separate copies (customer's and driver's copies)
• Before disposing any damaged material, please contact the carrier to allow them the option of picking up the damaged merchandise for inspection. Only the carrier can advise you to dispose damaged materials.
• Call us at 1.877.599.4167 or email us at claims@floorsource1.com with the following information:

1. Order number or name on the account
2. Date package was received
3. Number of cartons/items that were damaged/lost
4. Working email address/contact details

• A Claims Representative will contact you through email in the next 24 – 48 hours to assist you with your claim.

To Complete Your Order Please Contact Our Customer Service Staff
Toll Free (877)599-4167 or Email Us customerservice@floorsource1.com