Due to the delicacy of our items and the special handling and the heavy weight of some of our items we ask our customers to contact us for shipping cost. ( for some of the items) This items require lots of packing and special care. To make assure your item will arrive intact our shipping cost may varies a little higher due to all the extra wrapping to secure your item. After payment is received please allow 2 days for your order to be process after payment is received in our system. We ship Monday-Thursday.(WE DO NOT SHIP FRIDAY'S AND WE ARE CLOSED SATURDAY AND SUNDAY
DELIVERY TIME " MUST READ THIS IMPORTANT INFORMATION BEFORE BUYING" after payment is received allow 1 to 2 days for your order to be process

allow 7-12 business days for item to arrive to your address

If payment was received Saturday or Sunday Your order will be ship Wednesday. (allow 2 days for paperwork to be process)
For USA customers ONLY: we ship Fedex Ground and USPS depending on the item size and weight. Usually it takes 7-12 business days for your item to arrive
Sometimes you will get your item sooner depending on your State.Buyers can get their item between 4-7 business days or if ship by USPS only 3 days for you to receive your item ( Estimated time comment only)
YOU THE CUSTOMERS IS RESPONSABLE FOR CONTACTING US IF ITEM HAS NOT BEEN RECEIVED WITHIN 10 BUSINESS DAYS.
TICO HOME DECOR WIL NOT BE RESPONSABLE FOR ANY ITEMS AFTER 12 DAYS IF ITEMS ARE LOST , IS THE BUYER RESPONSABILITY TO CALL US WITHIN 10 DAYS TO LET US KNOW IF THE ITEM HAS NOT ARRIVED YET.
TICO HOME DECOR IS CLOSED DURING MAJOR HOLIDAY'S.
WE ARE CLOSED SATURDAY AND SUNDAY'S

GENERAL POLICY- MUST READ BEFORE BUYING ANY PRODUCTS

ORDER POLICY: 1) by purchasing the item from Tico Decorations you are aware and agreed with the terms and conditions of our store. We encourage you to read the terms and conditions before purchasing the item

ORDER CANCELATION:
1)cancelation orders will be accepted within 24 hours after placing the order
2)Cancelations order must be called in to (951)601-1962
3)Do not email us with cancelation information. (will not be validated)
4)After order has been shipped you can not cancel the order
5)after the item is shipped and you want to cancel the order TICO DECORATIONS
WILL CHARGE YOU FOR :
10% RESTOCKING FEE
SHIPPING COST FOR THE ITEM TO BE RETURN BACK TO OUR WAREHOUSE
SHIPPING SERVICE BY THE TRUCKING COMPANY

RETURNING MERCHANDISE:

Tico Decoations should be notified no later than 3 days after receiving day of your order should you want to return your merchandise.

Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise.
2) If the merchandise is defective.

Returns cannot be accepted if:
1) Your order was shipped out of the continental USA. INTERNATIONAL CUSTOMERS CAN NOT RETURN ITEMS BACK TO TICO DECORATIONS.

POSTAGE EXPENSES:
All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized. There will be a 10% restocking fee on all returned merchandise. (No restocking fee on exchanges.) Please do not mail the merchandise back without first contacting us you can email :globaldecorations@msn.com to obtain a RAM# before sending product back

RETURN POLICY

•RETURNS MUST BE INTIATED WITHIN 3 BUSINESS DAYS

•RECEIVING DATE WILL BE VERIFIED CUSTOMER HAS 3 DAYS TO LET US KNOW IF THERE IS A PROBLEM WITH THE ITEM.

•CLAIMS WILL NOT BE ACCEPTED AFTER 3 BUSINESS DAYS.

•IS BUYERS RESPONSABLITY TO LET US KNOW OF THE DAMAGE WE WILL NOT KNOW UNTIL BUYER NOTIFY US

•CONTACT US VIA EMAIL OR PHONE.

•RETURN AUTHORIZATION WIL BE ISSUE TO BE ABLE TO RETURN PRODUCT BACK TO TICO DECORATIONS

•ALL ITEMS MUST BE RETURN ON ITS ORIGINAL BOX

•ITEMS NOT RETURNED IN ITS ORIGINAL BOX WILL BE CHARGE A FEE

•MOST IMPORTANT: ITEMS MUST BE RECEIVED BACK IN OUR WARHOUSE IN GOOD CONDITION.

•IF ITEMS ARE RECEIVED BROKEN, TICO DECORAITONS WILL NOT HONOR CREDIT.

•CUSTOMER WILL BE RESPONSIBLE FOR ANY ITEMS THAT ARE RECEIVED BROKEN IN OUR WAREHOUSE.

•RESTOCKING FEE WILL BE CHARGE FOR ANY RETURN ITEMS THAT ARE NOT DEFECTIVE OR DAMAGE, SIMPLY BECAUSE CHANGE HIS/HER MIND ON THE ITEM

•WE WILL ISSUE FULL REFUND FOR THE PRODUCT (BUT WE WILL NOT REFUND THE SHIPPING FOR THE ITEMS RETURNED OR SHIPPED)

• BUYER WILL BE RESPONSABLE FOR PAYING SHIPPING COST TO SEND THE PRODUCT BACK, TICO DECORATIONS WILL NOT BE RESPONSABLE FOR PAYING BACK THE SHIPPING.

•CREDIT WILL BE ISSUE BACK TO CUSTOMER CREDIT CARD

•MONEY ORDER WILL BE REFUNDED TO BUYERS IF PAID BY PERSONAL CHECK OR MONEY ORDERS

PAYMENTS METHODS
We accept all major credit cards: Visa, Master Card, Dicover & American Express. All cards are welcome.WE accept PAYPAL, personal checks or money orders.

OTHER PAYMENTS METHOD: personal checks, money orders and business checks are welcome. policy: all checks must clear before shipping products. this may take 3-5 business days depending on your bank institution.

PAYMENTS WITH PERSONAL CHECKS:

-personal checks accepted -Check must clear before shipping items (average 3 business days) -after the 3 day clearing period your order will be process -In the event the check is return there will be a $35.00 return check fee -You will be charge $35.00 Bank Fee for any return checks -Your item will not ship until the payment is cleared + $35.00 bank fee -In the event Buyer does not replace NSF check ,buyer will be send to Collection -Tico Decorations uses NCO Financial services to collect debt.

ADDITIONAL SHIPPING COST FOR : PUERTO RICO, HAWAII,ALASKA,AND INTERNATIONAL.KINDLY EMAIL US FOR SHIPPING COST , IT WILL NOT BE THE SAME AS OTHER USA STATES EMAIL : globaldecorations@msn.com

After payment is received please allow 3 days for your order to be process after payment is received in our system. We ship Monday-Thursday.(WE DO NOT SHIP FRIDAY'S AND WE ARE CLOSED SATURDAY AND SUNDAY

DELIVERY TIME " MUST READ THIS IMPORTANT INFORMATION BEFORE BUYING" after payment is received allow 3 days for your order to be process

DELIVERY/SHIPPING TIME:

allow 12-14 business days for item to arrive to your address

If payment was received Saturday or Sunday Your order will be ship Wednesday. (allow 3 days for paperwork to be process)

For USA customers ONLY: we ship Fedex Ground and USPS depending on the item size and weight. Usually it takes 12-14 business days for your item to arrive

YOU THE CUSTOMERS IS RESPONSABLE FOR CONTACTING US IF ITEM HAS NOT BEEN RECEIVED WITHIN 10 BUSINESS DAYS.

11) Any questions email us at : globaldecorations@msn.com or call us at (951) 601-1962 we are located in Moreno Valley California.
helpful Tips When calling give us the following information to help you better 1) your name and telephone humber 2) your Ebay item number or SKU number for us to pull your order 3) quick summary of what your call is about 4) be clear on your explanation THIS WILL HELP US HAVE ALL THE ANSWERS WHEN CALLING YOU BACK.

PRICING NOTICE:

Even though we make every attempt to keep our website up to date at all times! prices are subject to change and products occasionally become unavailable without notice.Check the price carefully before buying from our website.After you paid for the item you have agreed to the item price.We will not issue a price discount or receive an item back because of a price complain.

DDLIVERY TIME:

1) delivery time is between 12-14 business days
2) if item is not received within 14 business days you need to contact us,
3) email us at globaldecorations@msn.com
4) provide the order number (if purchased was thru our website or if this was a Ebay purchase provide Ebay itemnumber.
4. provide your full name and address
5)provide us with a contact number fo us to call you back.
6) our stuff will contact the trucking company to research and locate your shipment, during this time a file claim will be open
7) ANY LOST SHIPMENTS CLAIMS FILE BY THE CUSTOMER AFTER THE 10 DAYS WILL BE TAKEN IN CONSIDERATION TO REVIEW BY OUR STAFF. CUSTOMER IS RESPONSABLE FOR NOTIFYING US OF ANY LOST SHIPMENT WITHIN 10 BUSS DAYS.

COMPLAINS ON BROKEN ITEMS/DAMAGE MERCHANDISE 1) we tried to package our products with the best care possible
2) if your item is broken or defective or damage in any way we will need the a piture email to us to see the damage
3) Send us picture of the broken item. if there is more than one all broken items must be together when taking the picture
4) email us the picture to : globaldecorations@msnc.om
5) Tico Staff will review and file a claim
6) if we are at fault item will be replacement during our next shipment
7) we will offer you a replacement

PRIVACY STATEMENT / HOW WE PROTECT YOUR INFORMATION

Your privacy concerns are important to us at Tico Home Decor and we are committed to protecting your privacy. Please read the following Privacy Statement to understand how your personal information will be treated as you use this Web Site. When you use this Web Site, you consent to the use of your personal information by Tico Home Decor in the manner specified in this Privacy Statement.

Transmission Errors or Unauthorized Acts: Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Tico Home Decor cannot ensure or warrant the security of any information you transmit to us or any information provided by our on-line products or services, and you do so at your own risk. Kitchen Collection will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. However, once we receive your transmission, we do our best to ensure its security on our systems by making reasonable efforts to protect the information.

Store & OFFICE HOURS

Monday - Friday
9:00am- 4:00pm PST
Open Monday-Friday
closed Saturday & Sundays
Closed all major holidays

questions email us
globaldecorations@msn.com

contact Office Tel#

Office(951)601-1962 Office

Toll Free (866)538-6199

Buss Cell(951)295-5515

Buss Fax (951) 488-0106

Any General Questions Email us:
globaldecorations@msn.com