Return Policies: Items may be returned within 7 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

The following items are NEVER returnable:

• Special Order Items  including School Mascots
• Collector items, Props that are special orders and or require special delivery
• Partial Party Kits some used-
• Any item that has been worn, used or altered

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.  As they can never be resold.

• Undergarments, socks and stockings
• Shoes & Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs and fake teeth
• Cosmetics and make-up
• Party Supplies

We generally process returns immediately. During the Halloween season this process may take up to 3 to 4  weeks.

Please note:

• Any item returned that falls outside our normal return guidelines if accepted, is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.

*Items purchased originally with Free Shipping will have shipping fees deducted from the refund