Product Quality and Customer Service

Thank you for visiting our listings. This Product is offered to you by Systems Integration Business. S.I.B is committed to offer high quality low cost computer equipments. Our main mission is your satisfaction from either our service or products. We try our best in order to make your experience a great one.

Have a question? Contact us info@sib-usa.com

Contact Us

We try our best to answer your questions in a timely manner and most of the time we respond in less than 4 hours. We are aware that the communication problems between the seller and the buyer could be frustrating if left unsolved. We would like to let you know that we will respond to all after-sale questions based upon our knowledge.

If you asked a question and did not get any response in an 8-hour period, please try again, and if you still did not get any response in the next 8 hours, it could be either that we did not receive your email questions or you did not get our email answers. In this case, please check your email server and/or your email address quotas and try again, and if you still do not get any response, please call us at the contact number that is stored at eBay. All calls should be based on an Item Number. For urgent cases, please repeat this procedure in 4-hour intervals.

For Customer Service and Sales, you can e-mail us at: info@sib-usa.com

Business Hours: 9:00 am to 6:00 pm, Eastern Time (Monday to Friday)

Warranty and Guarantee

Warranty and Guarantee terms start from the purchase date. Buyer will be responsible, if replacement warranty or money back guarantee ceases due to late payment. If shipment takes more than 4 days starting from the payment date, any delays will be deducted from the warranty and guarantee time interval. Shipping/Handling/Insurance costs are not refundable. Buyer will be responsible for returning back the supposedly defective item. Before returning the item, please contact us to get an RMA#. If the item is found to be defective, a replacement will be shipped, otherwise the same item will be returned back.

Please be advised that in the event of a negative feedback left for us with abandon and/or before giving us a chance to resolve any type of issue related to our products or services, the above-mentioned warranty will be rendered voided immediately.

We sincerely thank you and appreciate your business.

Feedback Policy

• We strongly recommend all our customers to post a feedback.
• Our management System is set in to a Automatic Audit Program.
• This program automatically leaves feedback once we receive it.
• If you do not receive feedback in 3 days after you leave a feedback for us please contact us.

US Shipping and Payment Details

Accepted Payment Methods: PayPal (sales@sib-usa.com), Checks and Money Orders are the accepted payment methods. Purchases of more than $200 require a confirmed shipping address for PayPal payments, otherwise your payment may not be accepted and/or this may result in late shipment. This policy serves to protect you against any possible identity theft and/or fraudulent purchases through stolen cards. For money orders and check payments, please make them payable to “Systems Integration Business Corp.” and include your Item Number, User ID, Correct Name and Shipping Address on the payment envelope.

Shipping Response Time: Same/next day shipment upon confirmation of your payment. (Note: Shipments for PayPal payments with unconfirmed addresses may take longer.)

Shipping Notification: An e-mail will be sent to your eBay mail address upon shipment of your item. (Note: if you do not receive this mail in 12 business hours upon payment, please contact us to verify the status of your transaction.)

Shipping Destination: Shipping/Handling rates shown below in the Shipping and Payments detail section apply to 50 US States, Puerto Rico, APO and FPO addresses and other US territories with a valid US zip code.

Shipping Address: For PayPal payments, there is only one shipping address section. Please include your shipping address in this section correctly. Please include your confirmed address to avoid any delays in shipment. Please do not include a second shipping address in the notes section during payment, as it will be disregarded. For Money Orders and Check Payments, please include your Item Number, User ID, Correct Name and Shipping Address on the payment envelope.

Insurance: Insurance is not offered for our shipments, our standard shipping and warranty policies already cover the classical concepts. We store the delivery confirmation numbers for every package we ship, and if USPS delivery records don’t show that the item is delivered in 20 days after shipment, we consider it a lost item, and we either refund your payment or ship a second item if available. We work faster than any insurance company! If USPS database is showing that the package has been delivered, we do not accept any responsibility for possibly lost packages. If you receive the item as damaged, our warranty policy already covers the loss. In this case, please contact us to get an RMA number for replacement. On the other hand, USPS Shipments rarely take longer than expected, and in that case, we do not want you to get stuck with the purchase you made, and offer full refund including s/h if the shipment takes more than 8 days, upon returning back the product without opening its package.

However, if you open the package, you will lose the full refund option, but still be eligible for refund that is explained in the warranty section.

(Note: As APO and FPO addresses are not eligible for delivery confirmation, these shipments are not eligible for the insurance considerations above, and we do not accept any responsibility for lost item cases or delayed shipment cases for shipments to these destinations.)

Sales Tax: NJ residents, please add 7% for sales tax.

Item ‘Pickup’ is not acceptable for eBay sales. Please try not to negotiate for this term.

International Shipping and Payment Details

Accepted Payment Methods: PayPal (sales@sib-usa.com) is the accepted payments methods for international shipments. Money orders are only accepted from Canadian buyers. We may not accept PayPal Payments for orders of more than $200, except for Canadian and UK buyers if they supply their confirmed address as shipping address during payment. For orders of more than $200, please choose Bidpay for the payment.

Note: We accept international checks and money orders only from Canadian buyers, for the rest of the world, we do not accept international checks or money orders, and please note that these types of payments will not be processed if and when they are sent to us.

Shipping Response Time: Same/next day shipment upon confirmation of your payment. We will send a shipping notification email to your eBay mail address. If you do not receive shipping notification in 3 days, please contact us.

Insurance and Shipping Rates: You can find the International shipment rates in the Seller’s payment instructions payment section at the bottom of this listing. We have two types of rates for international shipments, ‘insured’ and ‘uninsured’, applicable to 2 regions; Canada and the Rest of the World. Insured shipment rates are higher, but they secure your investment in case of a lost item. If you choose the uninsured shipment type and in the event that your item gets lost, we do not accept any responsibility. If you choose an insured shipment type and in the event that your item gets lost, a lost claim will be sent to USPS, and USPS will resolve the case.

Non-Paying Bidders

• Payment must be received within 7 business days of the auction close.
• We request you not to bid buy if you are not sure of paying for it.
• Non payment can lead to your account suspension at eBay