FAQ
Do I get a discount for buying multiple items?
We offer 1/2 off of domestic standard shipping and 1/4 off of all
international shipping on all items after the most expensive item to
ship.
What do I need to DO if I'm buying multiple items?
Simply purchase the items at around the same time of day, and our
system automatically alerts us to combine the order. In order for
our system to offer a combined discount, you must be sure to
checkout only once. We cannot offer a combined discount between
multiple checkouts.
Do you combine shipping? How much?
Yes, we do combine shipping. The way it works is that you pay the
full shipping amount for the item with the largest shipping charge,
and then 50% shipping for each additional item. (domestic)
For example, if you buy 3 items with shipping charges of $20, $8 and
$6, the total shipping will be:
$20 + $4 + $3 = $27
Note that the quoted shipping charges are ONLY for standard shipping
to the lower 48 states. Please use the shipping calculator for
quotes on international and expedited "rush order" shipping.
How long will it take to receive my order?
Orders are usually shipped within 3 business days after your payment
is received/cleared. You will receive an e-mail with tracking
information (if applicable) when your item is shipped.
Can I get my item(s) sooner? Expedited ("rush") shipping?
Yes. You will have expedited options available at Checkout.
How do I check the status of my shipment? Tracking?
Our system automatically sends a notification of shipment/tracking
info e-mail when your item ships. That e-mail will go to the address
that you entered in checkout.
What if I need to return the item? What is your return policy?
Returns must be arranged in advance. Also note:
- Requests for returns, exchanges or refunds must be made within 14
days of arrival and must have seller's approval in the form of a
Return Goods Authorization (RGA) which is emailed. We will not
process any returns, exchanges or refunds without an RGA and buyer
is responsible for return shipping charges.
- Returned items must be in original, uninstalled condition,
including packaging, warranty, instructions, etc.
- In the rare case of a missing or defective part, only a
replacement or exchange will be made.
- A 20% restocking fee will be assessed for all refunded items.
- Refunds will be made within 7 business days of arrival to our
warehouse once the return has met these conditions. We retain the
right to refuse any returns outside of these conditions.
- Please refer to manufacturer's terms and conditions as most take
care of their own warranties. We will be glad to assist you with
phone numbers or e-mail addresses if not enclosed with your items.
- Computer monitors do not all display the same color scheme.
Factors such as type of display, color/contrast settings, age of the
monitor, lighting in the room and the angle the monitor is viewed at
can distort the image's natural color balance. Due to this, the
slight color variance in some similarly named finishes from one
manufacturer to the next and the possible change in a manufacturer's
finish over time, we cannot be responsible for items that aren't a
"perfect match" with items purchased previously or from another
manufacturer.
What is the warranty on this item?
Most of our products are covered by manufacturer's warranty. The
type of warranty will depend on the product. See the item
description.
How can I make sure my items match?
Many of our item descriptions suggest other products which would go
with the one you are considering buying.
When buying a group of items meant to go together as a set (bathroom
fixtures, for example), it is generally a good idea to stick with
the same manufacturer or product line.
Keep in mind that colors in the photos may differ slightly from the
actual product, owing to variations in camera and scanner settings,
lighting conditions, your monitor settings, etc.
Does this shower head come with the arm or just the head?
The item description will say if the arm is included.
Can I pick up my order?
We regret that items may not be picked up in person, since we do not
have a storefront and our warehouse personnel are not equipped to
assist visitors.
Can you tell me the dimensions? GPM? Temperature range? (etc.)
Technical specifications generally can be found within the item
description. For additional questions, contact the manufacturer's
website.
How can I find the product I need?
To search our entire store inventory, rather than within a specific
category, make sure you are searching from the store home page
(http://stores.ebay.com/Plumb-Overstock),
which you can reach through this link or by clicking the home link in the upper left
corner on any page.
If you need further advice, we'll be glad to help. Please see the
Contact page.
Why haven't you left me feedback?
We leave appropriate feedback for all transactions after we receive
feedback from the buyer.
Can I come and pick out something in person?
Sorry, but all purchases and payments must be done online, since we
do not have a storefront and our warehouse personnel are not
equipped to assist visitors.
More questions?
E-mail us at support@plumbing-overstock.com. E-mails are usually
answered within 24 hours.
Contact
Call Toll-Free
Questions? Please call us toll free weekdays 8AM - 5PM Pacific Time
at 1-877-744-7260.
Email
E-mail us at
support@plumbing-overstock.com. E-mails are usually answered
within 24 hours. If you do not receive a reply, the information is
stated in the auction description or policies.
Fax
Our fax number is 213-291-7368.
Mailing Address
Plumbing Overstock, LLC
2429 E. Olympic Blvd.
Los Angeles, CA 90021-2901
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