The return shipping will be paid by the customer. There will be no refund on shipping and handling of exchanged rug. We will deduct $1.50 per sq. ft. for cleaning process and extra charge will apply for stains on all the returned rugs. Valid proof of purchase is necessary. 20% will be deducted from the total purchase price if the rug is exchanged within 1 year; 30% (2-5 years); 40% (5-10 years) |