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All items come with 30-day warranty unless advertised
differently. If
the item you have ordered is defective please contact us within
the 7 days of the delivered day, after 7 days you will need to
pay RMA Processing fees. We will replace or repair the
defective item for you. (Buyer
must pay shipping fee to ship it back-no exception). In
the even that a replacement is not available, buyer may
choose
to substitute with a difference product, upgrade, or similar
product. (If
received a wrong item please notify us within 7 days of the
delivered day, after 7 days we will not process for exchange.)
RMA
Merchandise must be sent back in the original packaging and
displaying the appropriate Return Merchandise Authorization (RMA)
number. To obtain a RMA number for your order, please contact us.
All RMA numbers are valid for (10) days from their
original date of issue. Returned packages displaying an invalid
or expired RMA number will not be accepted or pay RMA Processing
fees.
- For replacement, merchandise must be returned within 10
days with a
RMA
# which we assigned.
- Merchandise should be carefully packed and insured for the
full purchase price and shipped via a traceable means (e.g.
USPS with Delivery Confirmation)
- Absolutely no walk-in return/replacement service will be
accepted.
- A refund may be issued if replacement is not available.
- Pick up service is not available for return merchandise.
- All defective products will be replaced or repaired within
the appropriate warranty period.
- All return products
will be tested by our technicians to verify the problem. If
found to be non-defective, we may ship back to the customer at
his/her cost
.
- For
any damage or lost item claims please allow up to 30 business
days for the processing investigation by the shipping carrier,
once the claim approved we will replace or resend the item!!
Please allow up to 10 business days for us to process your
return.
Disclaimer
Slickdealguy
is
not responsible for any merchandise that it does not receive or
that is not returned in accordance with the following terms:
- We are not responsible for any losses in the mail while
returning returned merchandise.
- Merchandise should be properly packed and insured with the
carrier for the full amount of purchase.
- Any used item will be refused and returned.
Satisfaction
Guarantee:
Your satisfaction is very important to us and always is our
priority goal for the company. If you do not satisfy with the
product for any reason within 7-days
(Start from delivery day) , simply just email us to
obtain the RMA #, ship it back and we will
issue full
refund back
of the product price and Less 25% restocking fees.
shipping, handling and insurance fees are non-refundable in any
circumstances.
If the product is free shipping, you will entitle up to 50% of
the total price. After
7
days
(Start from delivery day) ,
all sales are final. If you want to return the item, buyer must
pay for their own shipping for mailing back to us, and there are
25% restocking fee. If the product refuses, there would be 25%
restocking fee
as well.
Please let us know if you are dissatisfy regarding the item, before
leave any bad feedback, we will happy to resolve and work out the
matter with you, because bad feedback will not solve
problems.
Important:
Return product must be in original clean condition box with
original accessories, packaging, manuals, registration card, UPC
Code, Serial number & cable. Otherwise we will not be
ACCEPTED BACK FOR RETURN OR REFUND.
Important:
Computer software, video games, audio CDs, VHS videos, and DVD
videos are not refundable and no warranty. warranty must be
obtain direct to the manufacture.
Return
procedures:
Please contact us by email to obtain the RMA number (return
merchandise authorization) before shipping the product back.
Business
Hours: Monday
to Friday 9:00 AM to 6:00 PM Pacific Time.
We are closed on Saturday and
Sunday or any National and Seasonal Holidays, all emails will be answered
immediately during the business hours! If you have any questions
please feel free to email us during the business hours, and we do
not answer any questions by phone!
International
Custom Duty Tax and Broker Fees
: All
international customers needed to responsible for all Duty Tax by
the Custom or brokers, the shipping and handling is not cover for the custom
or broker charges.
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Member
Since June
18, 03