Stock Availability
We make every effort to ensure that our items are in stock at the time of listing. While it rarely happens, because we do sell across multiple venues, items may go in and out of stock. If the item you have purchased is not available for shipping within a reasonable time frame, you will be notified by email and given the option to wait for the item to ship, offered an upgrade to a similar product, or be given the option to cancel and receive a full refund. Please consider this when purchasing. If you would like to know if the item is in stock prior to purchasing, please feel fee to contact us and ask.
Sales Tax
Sales tax will be applied for certain states we conduct business in, as required by law. This can be waived, if you are a tax exempt organization or company, and provide a valid tax certificate to us via fax BEFORE making payment. If you are a tax exempt organization from outside of the state of Florida or California, there is no sales tax attached to your order and you need to do nothing more.
Accepted Payment Methods
Payment must be received
within seven (7) days of auction close. Unpaid auction wins will be
forfeited after seven (7) days and a "non-paying
bidder" report will be filed with eBay. Every time a buyer "wins" a bid, or makes a purchase on eBay, the seller is charged "final value fees" for that sale. When a sale is not completed by the buyer, the only way a seller can recouped a portion of the fees it cost them to list and sell the item is to file the NPB report. Please keep this in mind when bidding and/or buying, and only bid/buy if you are planning to follow through with the sale.
We accept the following
methods of payment only:
PayPal: If
paying by PayPal, we are only able to ship when PayPal gives us an "OK to Ship" message on the transaction page. This means that you may be required to be confirmed or verified with PayPal before they accept your payment.If you make a payment by eCheck, via PayPal, the payment must clear (usually takes 4-5 business days), before we can ship your item(s) to you.
Credit
Cards: We
also gladly accept VISA, MasterCard, American Express and Discover payments direct, through
our company's secure online
checkout area, if you prefer not to use PayPal.
On orders over a certain dollar amount, or where there is a questionable situation (i.e. billing and shipping address don't match), we may require additional verification that you are the card holder for the credit card being used. You may be required to provide written authorization using our Credit
Card Authorization Form to ship to an alternate
address, such as your work address, along with additional methods of verifying you are an authorized user of the card.
If you are purchasing an item that states that it requires "immediate payment" via PayPal, and prefer not to use PayPal, please contact us for direction to an alternate listing for that item that will not require "immediate payment."
Shipping
Unless otherwise stated
in the ad, standard shipping is to the 48 contiguous
US States only. We may be able to ship some items
to Alaska, Hawaii, Puerto Rico, the US Virgin Islands and certain other US territories, Post Office boxes, and APO/FPO
addresses, but you must request a shipping quote prior to bidding or buying a product. Not all items can be shipped to these locations. Please email us to ask BEFORE bidding or buying. Sorry, we do not offer local pickups.
Most items ship within
1 to 2 business days after confirmation and verification
of your payment information. Tracking information
will be emailed to you when it becomes available.
If there should be a delay of 7 days or more for shipping
you will be contacted by email regarding this. Please note, some items priced at over $100, may require a signature upon delivery. Please be sure to use a shipping address where someone will be able to sign for the package during the day.
If you checkout Sunday
through Thursday, we will process your payment the
next business day. If you checkout on Friday or Saturday,
we will process your payment on Monday or the next
business day. Orders are not processed on weekends
and holidays.
Please see the ad
listing for shipping charges or use the shipping calculator,
if one is provided in the ad, to determine shipping charges to your area. We will try to combine
shipping for you when we can. However, because we
have several warehouses nationwide, it's not always possible to combine shipping on all items. Oversized
and large office equipment generally ships in it's
own box, therefore shipping cannot be combined on
those item.
All shipping fees
and return shipping charges are non-refundable. NO EXCEPTIONS.
Returns
If your package arrives visibly damaged in shipping, please contact us right away to let us know, so we can file an insurance claim with the carrier. DO NOT throw away the box, or any packaging that was in the box, until the item has been inspected by the insurance company. Once the claim has been approved, an replacement will be sent to you. The damaged item will either be retrieved by the carrier, by our company, or we will give you further instructions for what to do with it.
If the item you have ordered is
defective, contact us within seven (7) days of package
receipt, and we will replace the defective item for
you, upon the return of the defective item back to us, in the same condition it was received. In the event
that a suitable replacement is not available, a refund
will be issued in the form of the original payment
method.
You must obtain and
RMA number and follow our conditions of return in
order to send a defective product back for a replacement. No returns will be accepted without the RMA form we issue in the box. Please review our Returns
Policy page for further instructions on how to
do this.
We DO NOT pay for return shipping on defective
merchandise, as we are not responsible for factory
defects, because we are not a product manufacturer
and we do not produce the parts we carry (similar
to a standard walk-in store). We do however ship the
replacement merchandise back to you at our expense,
thus splitting the overall shipping costs with you.
For more information on requesting an RMA for a defective item that was received within the last seven (7) days for an exchange, please click here. All original packaging and tags must be intact. No returns without original box or tags and in condition item was received by purchaser.
We feel that seven (7) days from receipt gives the customer ample time to open, use and/or test the product to make sure it is in working condition. After seven (7) days, the item will then fall under the manufacturer's warranty, and all issues or problems will need to be resolved directly with them.
Customer Service
If you have further
inquiries, email us with your eBay auction number
and email address associated with this winning bid.
Customer service is available during regular business hours, which are Monday through Friday, from 9:00 am to 5:00 pm (EST), by email and phone. Please allow sufficient time for us to respond via email, taking into account the fact that you may be in a different time zone than us.
We pride ourselves in our customer service and are waiting to help you should there be any problems or issues. Please contact us before leaving feedback or star ratings for us, if you have any problems, as we strive for FIVE STAR CUSTOMER SERVICE!
Item specific terms may vary, and if so will be listed in
auction description shown above.
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