If the item is not as described we will refund purchase price of the item. Items that are broken during shippment will be refunded or replaced. If your item is damaged during shipment we ask for the buyers help in filing a claim with the shipping vendor. shipping insurance is optional on usps service and insurance is included with dhl ground shipment. All dhl shipment the buyer will receive a tracking number after shipment. We strive to have exceptional customer service and Prompt Service |