Frequently Asked Questions
Does this unit come with a warranty ?
This unit comes with the following minimum warranty: 1 year on the metal casting, motors & gear boxes, and all wear items. See your insert, for full details and what rights you may have in your state.
What happens if I want to return the unit for some reason ?
All returns must be authorized and assigned a RMA number. Returns must be unused and in the original packaging. Items may be returned within 7 days of delivery with a RMA#. The buyer is responsible for all return shipping & insurance costs. Shipping is NOT refundable. There will be NO COD returns accepted. Once the product is inspected and it is determined it is in the original sold condition, we will send a refund in the same manor as payment was received. Items are subject to a 15% restocking fee or higher, please inquire. Items sold "AS IS" are not eligible for return or refund.
What if I find that I needed a smaller unit or a faster unit, can I exchange, if I pay for the shipping ?
Rasco works on such a thin margin, that we do not offer to exchange units, be sure you know what you are buying before you purchase.
I need burnishing pads and high-speed floor finish, can you sell me these items also ?
Yes, we carry a complete line of janitorial supplies, for the professional.
Do you have any training manuals ?
Yes, please follow this link: TRAINING
I've got some more questions, what's the best way to contact you ?
Ebay@rascoinc.com We answer all emails within one business day, Monday through Friday!! Or call Toll-Free 1-877-311-2532, M-F 8am to 5pm MST and Saturdays 9am to 1pm MST
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