Questions? - Call Toll Free 877-530-6592

30 DAY GUARANTEE* 

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product (according to UPS or Fed-Ex delivery records). Simply call for a Return Authorization (RA) number (Note: No RA will be issued without original packing.), and we will give you proper instruction on returning your purchase. We cannot accept returns without a Return Authorization number, so be sure to call us first. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. There is a 5% processing fee on all returns, unless defective. Extended Warranties are also non-refundable, and items with free Extended Warranties will be refunded less the retail price of the Extended Warranty that was provided. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee.

• Any item without original packing
• All Quilter's Cruise Control products
• All Grace quilt frames, hoops and frame related products including Sure Stitch/
• All Hoop-It-All products
• All software, computer hardware, and embroidery design cards unless unopened. Opened but not installed are still Not returnable.
• All sewing cabinets, cutting tables, sewing chairs, cabinet inserts, and quilting table extensions
• The Singer 15ND Nostalgic sewing machine
• All Children's Toy Sewing Machines regardledss of brand name
• All industrial sewing machines, industrial sergers, industrial irons, industrial cutting equipment, industrial tables, industrial stands, and industrial motors
• Extended warranties
• Any special-order items

Note: Unless otherwise noted, sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30-Day Return Policy.

Alaska, Hawaii and Canada residents pay actual shipping charges (we do not ship Janome products to Canada). Canadian customers are responsible for any duties, taxes or brokerage fees associated with their purchase.

We ship UPS, FedEx Ground, Freight Line and USPS. The carrier will depend upon the product being shipped although most items we sell ship UPS and FexEx. You cannot choose your shipping carrier since we use certain shipping companies for certain products. Shipping Charges Are Listed In Each Auction. All Shipping Charges Include Insurance. If The Product You Are Interested In Includes Free Ground Shipping, It Applies To The Contiguous United States Only. Delivery times for UPS insured shipping can be estimated through eBay by scrolling down to the bottom of the auction.

UPS 48 State Ground Shipping Schedule. We only ship via UPS to physical addresses, not P.O. Boxes

Do you charge Sales Tax?
We only charge tax if you are a Texas resident. If you are a Texas resident contact us and ask if we can pay the tax for you on this item!

Are your products new?
Most of the items we sell are Brand New but we also offer Factory Serviced items as well as Refurbished items when available for additional savings. The auction will indicate if the item is Brand New, Factory Serviced or Refurbished in the auction discription.

Do your products include the manufacturers warranty?
Yes, all our products includes the full manufacturers warranty.

What are Factory Serviced products?
Factory serviced products are items that have been returned to the manufacturer for a variety of reasons such as returns to the retail store of original purchase unused, items with a cosmetic blemish, demonstration units, items with slight defects and often even new items that manufacturers are overstocked on and labeled factory serviced in order to help manufacturers clear excess inventory from their warehouses. Factory Serviced items carry a Factory Warranty.

What are Refurbished Products?
Refurbished products are returns that manufacturers sell to independent companies or individuals not associated with the manufacturer for servicing, repair and resell. Warranties on these items are provided by the Refurbisher or Individual that has reconditioned the product and Not the original manufacturer. Refurbished items are still an excellent value in most cases for the person seeking the cheapest price possible.

Will a local dealer service a machine purchased from Sew Vac Direct?
Dealers are not under any contractual obligation to provide free service. We will service and ship back to the customer any home machines we sell within the contiguous United States needing warranty service within the first 30 days at our cost. After 30 Days we still honor all warranties on products we sell but the customer is responsibe for shipping.

Will my puchase include instructional materials?
All products we sell include instructional manuals and some even include instructional videos. If you find that the instruction book is not adequate for your needs, inquire about availability of optional instructional videos if not already included. Many times questions can be easily answered by contacting us through ebay.

What if my order arrives damaged?
If you received your order and it is damaged, contact us immediately. If your order is to be delivered by a freight company, please inspect contents and note any damage on bill of lading before signing. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.