Buy from a dealer with 37 years in the sewing machine business!
Add $10 for UPS shipping(lower 48 US only). Outside US to pay actual shipping charges. Payment can be made in the form of Paypal, personal checks, money orders, cashiers check, or a major credit card. Winning Bidders can also pay with my Easy Terms 90 day layaway plan. No refunds on Layaways.
Payment can also be accepted via PayPal, VISA, MasterCard, American Express, Discover, Money Order. Buyer is expected to contact seller within 3 days of auction close with method of payment. Payment expected within 10 days or item will be re-listed and seller will file Non-Paying Bidder Alert with eBay.
Ken's Sewing Center prides ourselves with our email communication with all of our customers. We will communicate with you each step of the way via your eBay registered email address, beginning with your questions, winning bidder notification, payment instructions and order update. If you do not get a reply back there may be a communication error in email. Please call us toll free. We are always here to help you.
Please be sure to set up any blocking software you have installed to accept messages from our jkclo@comcast.net address so that we may communicate effectively about your about your questions or order update.
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
Shipping
Buyer is to pay shipping and handling of amount stated in the listing. Because we want every item that we send out to arrive to safely, we insure every item that leaves our warehouse at our own expense.
After your payment you might receive a UPS tracking number, that does not mean the item has left our warehouse yet. Please be aware it may take up to 5 to 7 business days for your order to arrive. The UPS tracking number will become active at some time during the 5-7 day period
We try to ship every item the same day in which your order is placed and payment is verified, however it usually takes 1 or 2 business days during heavy sales periods to process the order.
We ship internationally, to APO and PO Boxes. We ship to Hawaii, Alaska, Puerto Rico, etc). Only Alabama residents will be charged state sales tax (4%). Our international customers are only charged exact shipping. We cannot pay or be responsible for any additional taxes or fees that may be charged at customsdelivery outside the US. Sorry, we cannot accept any non US money orders.
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This map shows how many days it should take for your item to arrive after your payment has cleared and the item has left our building.
we want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve 100% satisfaction.
The first step is to email us to request a Return Authorization. In order to speed up the process, please include what is wrong with the unit, your name, full address, model number, receipt number and how you paid for the item. We will gladly ship you a replacement unit or give you a refund. Due to the size and activity of our warehouse, we cannot accept nor be responsible for items and shipping charges if the item is shipped to us without a prior consent and a Return Authorization number. Please ship the item to us prepaid and then email us the tracking number at jkclo@comcast.net. Giving us your tracking number will make the refund process much quicker for you, because of the size of our warehouse.
Please make sure all original paperwork, box,& warranties and accessories are intact and with the unit so we can issue a refund (excluding any shipping costs). If an item is returned and items are missing we cannot issue a full refund. In this case the refund will be minus the cost of items missing. If the item was bought with a free shipping promotion, then the actual shipping will be deducted from the refund
Please make sure to write your RA number clearly on the box. Refunds are issued an average of 7 business days after the checking in of your returned product. After we issue the refund, it is up to your bank to post the credit on your account in a timely manner, PayPal credits take 24 hours or less in most cases. If you have any questions or concerns please email us at jkclo@comcast.net, we are here to help!
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
Thank you for shopping with Easyterms, a division of Ken's Sewing & Vacuum Center.
Buy from a dealer with 38 years in the sewing machine business!
WE ARE A MEMBER IN GOOD STANDING WITH THE BETTER BUSINESS BUREAU
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