30 days after the buyer receives it | If you need to return a defective product, you must notify Horizon Datacom Solutions, Inc. within the warranty period.
Horizon Datacom does not accept the return of non-defective products.
If Horizon Datacom Solutions, Inc. determines that it is necessary to return the equipment, a Return Merchandise Authorization (RMA) number will be issued.
Please Note: if any equipment returned as defective is found to be fully operable upon testing by Horizon Datacom Solutions, Inc. you will be charged a 25% restocking fee, plus all to-and-from shipping costs.
The package must be returned to us in the same condition it was shipped. |