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Customer Service & Warranty Information 

Shipping times can vary depending your location, what you ordered, and the warehouse it is located at. If you need something shipped out instantly, please contact us first. Please understand that your item can take some time to ship out, and for international buyers your items can arrive as far out as 30 days or so, subject to customs clearance. This of course is worst case scenario, but we like to be upfront about our shipping times.

Positive Feedback should be left respectfully at the completion of any transaction. There are many factors involved in a feedback rating. Remember, problems can occur, and feedback should be based on the seller's ability and willingness to resolve the issues, not simply based on the problem itself. We communicate quickly and professionally, so this should not be an issue.

Please contact us prior to leaving a neutral or negative feedback and let us know your intentions. We are quick to resolve and quick to fix any issues that may be bothering you.

We strive for positive feedback, and all 5 stars in the Detail Seller Ratings (DSR's) portion of the feedback. eBay now looks at anything but a 5 as failure, so please leave DSR ratings carefully, and if you feel you have to leave anything but a 5, please let us know first.

Some things to consider while leaving DSR ratings, keep in mind transit time is clearly indicated in these auction terms, and International buyers should realize a lot of shipping time is not in our hands after we release the package to the carrier.

Warranties are exclusively provided through Sonomaxaudio. We offer a full 3 year extended warranty against any defects on our products. This is our own custom warranty program, so take advantage of the best warranty's found online! These warranty's are in many cases far better than the warranty's offered by the manufacturers directly when purchased at a retail store.