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Summary of My Selling Policies
Payment
We prefer Paypal payments
Payment is due within 7 days following the close of the auction.
Fees
We do not charge state taxes on most of our items since they are not taxable in Pennsylvania. Individual listings must be checked to see where state taxes are applicable.
Shipping
We ship exclusively with USPS Ground, Priority, Global Priority, etc. We will use UPS if requested.
Delivery
We ship daily on all business days. All orders are guaranteed to leave our facility within 5 days of receiving payment. We will send you an e-mail with the tracking number of your item when shipped. Please be sure that we are not kept out of your mailbox by your spam blocker!
Refunds & Returns
We are very happy to issue refunds for items that are found to be unsatisfactory for any reason.....unless a listing specifically states a no return policy. This is rare and will be noted in large type...usually for clearance items etc.
If you are unsatisfied with your item, we must be contacted by e-mail or telephone within 72 hours of delivery of your item as stated on the USPS delivery form. We will refund all monies via paypal, less shipping.
Defective items are replaced immediately or a refund is issued as soon as the item is returned to us. At our discretion, we will replace defective items upon receipt of the damaged goods. In some circumstances, we will issue a store credit depending upon the nature of the transaction.
If you do not follow our refund and return procedures, we will ascertain the disposal of your issue on a case by case basis. We would like to extend a 360 day no questions asked return policy, but we cannot yet do this within our present profit margin. In order to keep our prices low for all of our customers who do follow our policies, we must enforce our return and refund policies. Please feel free to contact us and explain your circumstances. We want to help if we can.
Contact Me
We generally respond to our e-mail within hours, but we guarantee a response within 48 hours. We are always available to receive messages or e-mails. The office is not open on weekends or national holidays, but someone is often here to respond to e-mail questions.
You can always leave a message for us at our store phone 215-310-1557...if the store is open, we will answer your call and try to help you! |
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Priscillas Upscale Closet
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