Some of the things we sell are new, some of the things we sell are pre-owned. We try & describe items as best as we can. We have a no return, no refund policy. We do combine shipping. Once we drop items off to be shipped they are out of our hands, we have no control of delivery services, that’s why we say things are sold AS IS. We would like to make every transaction a perfect one, so please ask questions. Thank you for looking and have a wonderful day! We do offer insurance for fragile items.