About the Seller

MedicalRite specializes in quality medical supplies and equipment. MedicalRite is different from most eBay stores because MedicalRite stocks the items it sells. MedicalRite is also one of the nation’s largest auction site distributors of medical supplies and equipment so you can feel secure and confident when buying from us.

Since our area of expertise is physician and EMS medical supplies and equipment, we provide the lowest prices and the highest quality products available.

We have a staffed customer service center available to answer your question and even assist you in tracking your order. Feel free to call our customer service center anytime between Monday-Friday 9:30a.m.-5:00p.m EST at 800-519-9699. We have been in business for over 5 years and most importantly, we are experts in the medical field so we can help you find the products that fit you best.

Payment Information

• We accept the following Payment options through Paypal.com:
  
  
  
  
  
  

• Our preferred payment method is Paypal.
  
  
  
  
  
  
• Our Paypal ID ( E-mail where you should send your payments) support@medicalrite.com
  
  
  
  
  
  
• Upon individualized requests we accept money orders. Money orders will only be accepted from U.S. customers with confirmed U.S. addresses. Personal Checks are not accepted.
  
  
  
  
  
  
• All Payments must be received within 7 business days following the end of the auction or sale.
  
  
  
  
  
  
• Payments not received within 7 business days following the end of the auction/sale will be automatically canceled and reported to eBay and/or Paypal as “unpaid”.
  
  
  
  
  
  
• When paying via Money Order please make sure to include the Sale/Auction item number, shipping address, and phone number. Money orders which fail to meet these requirements will be rejected.
  
  
  
  
  
  
• In order to avoid counterfeiting, when paying via money order, after the money order is received, their will be a three day hold period on all applicable orders.
  
  
  
  
  
  

Sales Tax

• New York State customers pay 8.375% sales tax.
  
  
  
  
  
  
• Sales tax will not be charged to shipping addresses located outside New York State.
  
  
  
  
  
  
• If you are tax-exempt, please fax or email your tax-exemption form. Please make sure to reference the eBay order number or the MedicalRite invoice number.
  
  
  
  
  
  
• All tax exempt forms will be verified. Please allow 1-2 business days to process tax-exempt forms.
  
  
  
  
  
  

Shipping Policies

• Our standard shipping method is via USPS First-Class Mail. At our own discrepancy we may upgrade the shipping to USPS Priority, UPS Ground or any other common carrier.
  
  
  
  
  
  
• Orders are shipped within 1-3 Business days from date of payment receipt, unless otherwise stated in the auction terms.
  
  
  
  
  
  
• On rare occasions, items may be on backorder for up to 3-7 business days. If the order is on backorder for more then 7 business days you will be notified via email.
  
  
  
  
  
  
• Optional insurance is available at checkout. We will not be liable for any damages, lost packages and/or shipping errors. If you would like to insure your order, please make sure to do so during checkout.
  
  
  
  
  
  
• Please make sure to review your ship-to address listed on eBay during check-out. Once the transaction is completed we are unable to alter the ship-to address. We will only ship to addresses that are marked as the ship-to address on eBay.
  
  
  
  
  
  
• Service transit time information is provided by the carrier and excludes weekends and holidays. Also note that transit times may vary, particularly during peak periods.
  
  
  
  
  
  
• Delivery status and/or tracking number(s) will be provided automatically via email
  
  
  
  
  
  
• We do not ship to P.O. Boxes
  
  
  
  
  
  

Delivery Time

• Shipments within the contiguous 48 United States typically arrive approximately 3-7 business days after payment was received. In some domestic regions it may take up to 7-12 business days.
  
  
  
  
  
  
• We do not supply an estimated shipping time on international shipments.
  
  
  
  
  
  

Refunds & Returns

• Items(s) must be returned within 7 business days after receipt.
  
  
  
  
  
  
• In order to return an item(s). Please contact customer service or email support@medicarite.com and request an RMA number.
  
  
  
  
  
  
• Only items with authorized RMA numbers will be accepted for return.
  
  
  
  
  
  
• Please make sure to write your RMA number on a slip of paper and place it into the package you are returning your item(s) with.
  
  
  
  
  
  
• Refunds will be given as an exchange. Upon individualized requests and our own discrepancy, monetary refunds will be given.
  
  
  
  
  
  
• All Shipping and Handling charges are non refundable.
  
  
  
  
  
  
• Customers are responsible to pay for all costs involved with returning the item(s) and/or order(s).
  
  
  
  
  
  

Contact us

If you have any questions, please feel free to email our customer service department email at support@medicalrite.com Our phone number is 800.519.9699
Our normal hours of operation are Monday-Friday 9:30 a.m. to 5:00 p.m Eastern time
Mail inquiries and our payment address is:

MedicalRite Inc.
41 Arosa Hill
Lakewood NJ, 08701

Any Questions please contact our customer service department email at support@medicalrite.com

International Orders

• To receive a quote on international shipments, please contact the customer service email at support@medicalrite.com. Please be sure to specify what you intend on purchasing, the country where you would like the order to ship to, and your eBay user ID.
  
  
  
  
  
  
• All international orders require a valid land-line phone number.
  
  
  
  
  
  
• MedicalRite will not be liable to pay for any Custom fees, Duty fees or Tariff fees. It is the customer’s responsibility.
  
  
  
  
  
  
• Our standard method for international shipments is USPS International First-Class Mail. At our own discrepancy, we may upgrade shipping to USPS Priority, UPS International, or any other common carrier
  
  
  
  
  
  
• MedicalRite will not be responsible for any lost, stolen or damaged items or orders shipped internationally.
  
  
  
  
  
  
• All applicable shipping policies apply to international orders.
  
  
  
  
  
  

Delivery Time

• Shipments within the contiguous 48 United States typically arrive approximately 3-7 business days after payment was received. In some domestic regions it may take up to 7-12 business days.
  
  
  
  
  
  
• We do not supply an estimated shipping time on international shipments.