• Immediate payment via PayPal is required.  If you need special arrangements, please contact us by phone or e-mail below.
• After your order has been shipped, you will receive an e-mail with the name of the carrier and the tracking number, so you can track your package.     
  
• If you are not satisfied with any part of our service we would appreciate if you would contact us first to correct the problem, prior to your leaving your Feedback.                              
• As soon as you provide us your Feedback, we will promptly provide Feedback to you. 
• If you have any questions or comments, feel free to call us toll free at (800) 863-6287, or e-mail at cs@hotdigitalclub.com.

• Phone: For customer service call us Toll Free: 800-863-6287 ext. 8202
MON-THURS 9:00 AM - 6:00 PM EST
and FRI: 9:00 AM - 2:00 PM
• Email:
cs@hotdigitalclub.com

If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph g) below) within 7 days of receipt, for a refund, or a replacement - subject to the following:

a) Contact HotDigital to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non refundable.

c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

d) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph b) it is non refundable and can be picked up of subject to at least 15% restocking fee. If your return is missing accessory components, or shows signs of wear and tear - restocking fees will be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us at cs@hotdigitalclub.com.

e) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

g) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.

Non-Returnable Categories: BBQ Grills; Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items, where indicated; items in blister packaging and all items over $1200.00. If you’re not sure if your item is returnable please contact us BEFORE purchasing.

Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.

For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please email us. In an event where there is an error regarding a price error or description we will notify you ASAP. In this event there will be no obligation to proceed with the purchase.  Any amount charged to the customer will be 100% refunded.

For International Purchases:

Returns will be accepted within 7 days of the receipt of the item. In order to be eligible for a refund your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non refundable. Buyer must pay return shipping via the same method originally shipped.