7 days after the buyer receives it | SES Casters offers a 100% satisfaction guarantee on all our products. All returns must be preceded with a phone call to our sales department within the warranty period. The warranty period for defective merchandise is 30 days and 7 days for non-defective merchandise. SES Casters will pay all freight charges for returning defective merchandise; for all other returns the customer is responsible. Non-defective merchandise must be returned in the same conditioned it was shipped. |